Brent Whelan Email & Phone Number

Quincy, Il, Us

Quincy, Illinois, United States

Responsible for leading the GatesAir Service organization worldwide which is second to none with a combined 500 years of broadcast industry experience, has core competencies which allow world-wide support offerings including Customer Call Center operations, Technical Field Services, Program Management, Service Parts / Repair Centers, and Training.Institutionalizing core lean business principles and fact based problem solving techniques is priority one. We will use those to standardize service delivery processes to improve efficiencies which in turn will allow us to focus on opportunities that customer processes afford for inserting new services, and the new capabilities needed to deliver them.

Quincy, Il

Responsible for the GatesAir quality process system per QMS guidelines, achieve and maintain ISO certification, manage CAR system, oversee NPI process, facilitate cross-functional meetings to determine root cause failure analysis and implement corrective action.

Quincy, Il

Additionally assumed responsibility for all aspects of Operations with companywide gross revenues of $14M annually. Responsibilities: Purchasing, Material Control and ECN coordination, Receiving, and Quality Assurance, TX and PCB Assembly, Customer Repair, Parts, RF Systems, RF and AV Test, Packaging, and Shipping.

Quincy, Il

Additionally assumed responsibility for RF Applications Engineering department with bid generation activities for potential revenues in excess of $252M during 2010 and 2011.

Quincy, Il

• Managed fiscal and resource requirements with gross revenues in excess of $4.7M per year.• Created a unified technical call center with a global customer support focus to meet company goals and objectives while providing world class customer support.• Oversaw various field recalls of product, replenished and met safety stock requirements for reconditioned stock, and ensured on-hand spare component inventories met demand. • Represented company at trade shows with product demonstrations and presentations while being a primary customer interface.

Quincy, Il

• Responsible for new product introduction to manufacturing and test. • Managed fiscal and resource requirements with gross revenues in excess of $50M per year.• Provided turnkey solutions for using B.E. product with OEM product.• Created databases for product final test data and to track defects for continuous improvement projects relating to the Failure Review Board.

Quincy, Il

• Managed fiscal and resource requirements for a Repair Center with gross annual revenues over $2.4M and margins that exceeded 44%.• Met customer satisfaction and shipment goals for product returns that exceeded 15,000 units per year.• Key member of problem solving teams tasked with failure analysis duties, defining procedures, finding root cause/corrective action, and implementing improvements.• Responsible for initiating, supporting, and certifying satellite Repair Centers located in Sao Paulo, Beijing, Singapore, and Taiwan.

• Performed global field repairs and installation of entire line of RF paging product.• Provided global technical phone support.• Instructed customer-training seminars on various products.• Analyzed paging systems to improve and enhance system performance, performed beta testing of new product, and introduced new products in the field.

Quincy, Il

Quincy, Il

Quincy, Il