- Strategic Planning and Operational management of teams responsible for administration of enterprise technologies for 10 colleges and District Office for out Commercial Products, Intranet and Public Web, AWS Cloud Infrastructure, Enterprise Automation & Monitoring, Custom Application Development, and Data & Analytics programs.- Supervises, directs and oversees technology management, development, and administrator staff including goal setting, daily operational management, performance evaluations, training, and hiring.- Directs service delivery and assures quality of services.- Directs the design, planning, budgeting, and collaboration of the development, refinement and/or implementation of integrated systems.

Currently manage the following products for 10 colleges and the district office: Office 365 (including employee intranet development), Webex, Canvas, SysAid Help Desk, Power BI, several custom software solutions. Some of the responsibilities include:- Plans, designs, develops, tests and leads implementation of custom solutions for theemployee intranet - Meets with business stakeholders and documents the review of existing deployments,enhancements, and newbuilds; this includes but is not limited to meeting minutes, technicalspecifications, functional specifications, and basic project plans- Work with external vendors to support the ongoing management of several SaaS products.- Led transition to Office 365/SharePoint Online- Plans, designs, develops, tests and lead implementation of SysAid Service Desk.- Roll-out and support of Webex- Deployment and support of on-prem Power BI instance

- Support University's Tk20 and Taskstream assessment systems - Provide process design and improvement service related to assessment system to colleges within the University. - Assists in design and development efforts of AMT functionalities, including assessment documentation and reporting, accreditation, field experience including affiliation agreement management, etc. - Writes business requirements for AMT functionality and ensures proper implementation by technology departments and assessment vendors. - Identify opportunities for integration of assessment into other University systems. - Project Management support to colleges as needed. - Develop SharePoint based solutions to support internal process intake requests, new processes, etc.

- Lead, or provide support for, sustainable institutional quality improvement initiatives in areas including, but not limited to accreditation, assessment and evaluation, planning, Program Lifecycle, research and reporting, student experience, regulatory and legal coordination, and student organizations. - Collaborates with the University’s senior college/school leadership and key stakeholder groups to conceive, plan, organize, implement, and control for simple and elegant solutions addressing improvement opportunities that support the University’s academic-related objectives. - Conduct data analyses utilizing various reports, spreadsheets, and statistical programs and utilize analysis results to develop recommendations intended to inform institutional decision-making and improvement strategies. - Manage cross functional project teams and working groups to determine scope, identify requirements, secure leader support, procure resources, and ensure timely completion of tasks/assignments within budget. - Design, maintain, and serve as process owner, and work to develop and improve efficiency and effectiveness of key University's Program Lifecycle processes. - Create, build, and maintain SharePoint Communities to support various organization initiatives - Support accreditation and quality initiatives as needed - Identify and implement process improvement strategies - Developed the initial design and proposed features/requirements of a new Direct Assessment/Competency-Based Education program including general infrastructure, technology, staffing models, regulatory/accreditation, and financial model. - Designed, Implemented, and Manage the University's Student Organizations strategy - Manage and support the process for all new and updated degree and certificate programs from concept to implementation

- Work with all levels of campus leadership, project teams, and external groups to coordinate and manage campus level projects/initiatives - Data collection, statistical analysis, and reporting on key campus items including customer feedback, staffing information, expenses, and key indicators. - Systems and process improvement - Act as campus technical expert and coordinate with external support groups. Provide campus level asset management and support. Design and administration of campus SharePoint site collection. - Oversee procurement of new space, software, and equipment. Space and staffing management. - Assist in development of budgets and the campus annual operating plan.

- Plan and prepare all technology needed for classroom use including configuration, operating system image deployment, security, and troubleshooting - Travel to remote locations to setup classrooms and network, supervise operations, and return equipment when done - Work with hotels, external vendors, faculty, and campus staff to conduct classes - Assist students, faculty, and staff with technical and general questions - Develop and train staff on operational and technical issues - Develop tools to promote efficiency and effectiveness - Lead special projects as needed

• Support Students, Staff and Faculty with technical issues• Assist co-workers with questions• Create training and reference materials for co-workers and new employees• Assist in developing support procedures for current and new areas of business in specialized segments• Respond to student questions submitted through email and the student website.