Currently managing all internal pre-to-post-sale activity for high-value agents in the Chicago Market as a Project Manager for Client Success. Responsibilities include:- Building proposals, media planning, research, order entry, campaign management, post-sale reporting, and renewals.- Manage the RFP/pitch process with all internal and external teams for select accounts in partnership with sales- Oversee sold campaigns internally and externally to ensure we deliver upon clients' goals- Detailed account management via SalesForce, Ad+, and Tableau while maintaining a full understanding of iHeartMedia product offerings, especially digital products.

Promoted within 6 months on iHeart's Sales Team, I'm currently a designated assistant to 3 of Chicago's highest-earning Sales Agents. In this position, I do the following:- Oversee orders from entry to execution for Account Executive that have high-value clients- Analyze campaign performance using data from sources like Nielsen, Media Monitors, ZoomInfo, and Scarborough Research- Create recap presentations about campaigns to showcase success and encourage future sales- Work heavily within Salesforce as the main CRM system

As a team member for iHeartMedia's virtual "Center of Excellence," I am a Sales Assistant to Account Executives and Managers in 20+ cities nationwide. Responsibilities inlcude:- Handling daily requests each for assistance on orders regarding radio and/or digital sales through the iHeartMedia Network- Utilize Salesforce to collaborate and communicate about client orders- Enter/revise order, handle billing needs, create client recaps, research market data, and pull spot times or airchecks

Working in the marketing department to help co-ordinate on-air, digital, and event promotions for Cumulus Media's three Chicago-based radio stations. Daily tasks included or have included:- Successfully coordinated promotional material for 3 Chicago radio stations: 101WKQX, 94.7 WLS-FM, & 890 WLS-AM- Accomplished leading a promotional team of 10-20 people during yearly music festival events like PIQNIQ and TNWSC - which hosts 10+ bands and draws 20,000+ attendees annually throughout Chicagoland per event- Trained a new team of interns and assistants each semester to run events on their own, assist with office work, and to provide the best representation of the company and its sponsors- Updated and posted content like calendars, contests, legal rules, and promotions for all 3 station webpages via WordPress as well as managed 10+ weekly contests and 3000+ yearly winners

- Successfully executed more than 100+ promotional marketing at events such as concerts, festivals, and live broadcasts like Riot Fest, Lollapalooza, and United Center for clients like Bud Light, Coors Light, and Sprint- Communicated with radio listeners to fulfill prizes, update the internal winner's database, and respond to general prize inquiries- Assisted the sales team and used Microsoft Excel and Powerpoint to update promotional material, schedule, track, and compile on-air advertisement analytics for major clients like Comcast and Fogo De Chao.- Served as the lead liaison between clients, venue manager, and radio station at on-site events

- Served as administrative assistant to CEO- Organized all previous physical copies of work and create a digital in-house portfolio using Excel- Other responsibilities included client communication, obtain quotes for projects, as well as keeping track of the shipping and handling of orders

- Researched and obtained quotes for various client requests while assisting with event logistics- Collected data, budget proposals, and created inventory and contact lists for in-house events- Set up/strike events and served as go-to intern to assist owner of the company for daily tasks

- Supervised, scheduled, and delegated the day-to-day tasks and operations of a 100+ team- Coaching employees to perform at their maximum potential while handling orders- Manage various VIP Client Accounts and resolved customer concerns.- Worked with management team to identify ways for the customer service team to work more efficiently- Quality assurance and development focus for inbounding and out-bounding calls- Helped develop internal employee knowledge database for proper protocol

- Handled customer orders and resolved any issues in a timely and satisfactory manner. - Served as liaison between the customer and the professional sellers. - Worked with FedEx to manage customer accounts as well as the shipping of tickets. - Providing escalated customers with replacement options after an order has already been processed.- Handled other office duties such as listening to voicemails, shipping orders, and answering emails and live chats.

- Developed weekly lesson plans based on various themes- Supervised daily activities and weekly field trips- Taught daily swim lessons for children - Organized crafts and new games for the children to play- Spoke with parents and gave daily updates