Brent Rice Email and Phone Number

I bring 20+ years of experience in the biotechnology and energy industries with ProNova Solutions, Nixon Energy Solutions, and Johnson Controls. As the Director of Customer Solutions at ProNova, I lead teams responsible for O&M, field services and administrative support.In addition to leading direct customer interactions, I served as ProNova's Senior Manager of Field Services, where I designed and implemented the company's first maintenance management and tracking system while developing the teams and processes to support the first clinical system.Earlier in my career, I was the Aftermarket Operations Manager at Nixon Energy Solutions, where I led a team of managers overseeing parts, services, O&M and aftermarket sales for a company with over $100 million in annual revenue. I also served as the Branch Service Manager at Johnson Controls, where I led 40+ employees in service, technical, and sales operations.Select achievements from my career include:• Implementing robotic process automation tools, increasing system availability by over 10 percentage points and achieving target 2 years ahead of schedule• Directing data collection on staffing needs that enabled contractual and schedule changes, helping exceed gross margins target by 10 percentage points• Creating automated systems to build and manage Net Promoter Score scoreboards and engagement events that led to one year 25% turnaround of customer satisfaction scores to establish team as best in class for North AmericaI hold a Bachelor of Science in Business Management from Bellevue University as well as an Associates of Applied Science in Robotics and Automated Systems Technology from Central Lakes College.My key areas of expertise include:Operations Management | Customer Success Management | Robotic Process Automation | Data Collection & Analysis | Project ManagementI look forward to connecting with you! You can also contact me at BrentRice1@gmail.com