Director, Member Engagement & Experience
CurrentCrossoverHealth.com • At Crossover, we're on a mission to design a better way to deliver, access and pay for healthcare while engaging and guiding a community of members. We’re building an entirely new category of providing one simple place to go for trusted care—in person and online, anytime. • Leading Member Engagement & Retention team responsible for cultivating trusted relationships with Crossover members, influencing behaviors, improving health outcomes, driving care utilization, and attaining profitable growth.• Developing and scaling data-driven acquisition and retention strategies and engagement programs that support Crossover Health members where they are.• Partnering with Medical Group, Clinical Operations, Technology, Data Science, Product, Account Management and Creative teams as an advocate for the Member, driving integration and coordination, continuous learning, and optimizing the Member Experience.