Brent A. Bode Email & Phone Number

Colorado, United States

♣ Created 24x7 Global ITSM team to support multiple global company acquisitions♣ Implemented ITIL best practices to align with Development / Engineering / SOX Compliance teams♣ Transformed change, incident, problem, availability, and established asset management; training; continuous service improvement registry♣ Restructured Performance Management (Monitoring & Alerting) program / budget to establish move to predictive vs. reactive performance management monitoring; tools consolidation♣ Introduced Production Readiness (Non-Functional Requirements / System Attributes) into Engineering lifecycle with technology and program management teams♣ Contributed to OCM - Learning and Communications team for GCP Migration program

Boulder

♣ Implemented ITIL best practices to align with Development / Engineering teams; transformed change, incident, problem, availability, asset management; tools replacement; training; continuous service improvement registry♣ Established Performance Management (Monitoring & Alerting) program / budget to establish move to predictive vs. reactive performance management monitoring, tools replacement♣ Created UVM (Universal Vulnerability Program) & Patching program; alignment with InfoSec and Infrastructure♣ Introduced Production Readiness (Non-Functional Requirements / System Attributes) into Engineering lifecycle with technology and program management teams♣ Advanced Disaster Recovery beyond failover concepts and alignment with Risk Management and Business Continuity, utilizing business impact analysis to prioritize business functions to systems♣ Transformed Application Support into Application Operations team to champion NFR / Production Readiness in project lifecycle, Run the Business / Keep the Lights On, and software implementations♣ Realigned Service Desk to IT Service Management best practices and restructured first call resolution knowledge base♣ Submitted IT Service Management improvement story statistics for Malcolm Baldrige application (Organization awarded Malcolm Baldrige Award for Quality 2020)

Greater Denver Area

♣Aggregate Dashboard Engineering Product Development Team to provide high level views of multiple system tools and application performance, analytics, forecasting, integration; reducing troubleshooting / root cause♣Established Product and SD life cycles through User Stories (Jira) and Sprints; gather client requirements and timelines♣Directed cross team daily Infrastructure & Application Line of Business Change, Incident, Problem standups♣Coordinated PEAK Season readiness with Infrastructure and Application teams♣Introduced cultural change methodologies to ensure collaboration of Functional & Non-Functional requirements enter production successfully♣Presented vision and timelines to executive leadership♣Reviewed Leadership level escalations / emergencies

Greater Denver Area

♣ Optimized $800K contract with PaaS (Platform as a Service) Cloud Foundry Vendor Pivotal to include application conversion and training♣ Decreased Middleware subscription costs by 30% by converting to OpenSource (Apache / JBOSS)♣ Achieved 99.98% up time on 400 applications on 1800 servers (Dev, Test, Prod) in three data centers♣ Delivered 99.99% application release implementation success rate♣ Awarded CMMI (Capability Maturity Model Integration) Level 3 as member Software Development Lifecycle process team♣ Introduced Non-Functional Requirements and training to 200+ Development, Operations, Engineering resources annually establishing DevOps culture shift♣ Realized >50% offshore resource retention rate over 8 years by strategic training, transition, communication plan♣ Maintained constant staffing levels while workload increased 20% per year♣ 100% Sarbanes Oxley compliant, 99.5% successful high availability fail over testing, 99.98% Disaster Recovery artifact accuracy

Greater Denver Area

♣ Supervised Leads and Application Support Engineers, ensuring highest levels of service and coordinated approaches to complex tasks. (@200 applications @12 global resources)♣ Technical and Event escalation management during Sev1/2 Outage Incidents and Implementation windows to keep client milestones on track, determine root cause and continuous improvement of counter measures♣ Owned Service Level Rating Process; main client, tool, and support that determined Mission Critical, Priority, Standard criteria of business applications used in Service Level Monitoring & Metrics, Disaster Recovery & Business Continuity, and Infrastructure Solutions Engineering♣ Assigned resources and projects based on available staff prioritized by company objectives

Greater Denver Area

♣ Took the lead on escalations, applying proven methodologies to calm clients and find solutions to their issues♣ Led team for .Net Support consisting of 6 onshore and 6 offshore personnel overseeing 200 apps♣ Life Cycle Management; Assessed risk of infrastructure upgrade and established schedule to stay ahead of vendor and company Infrastructure Roadmap and meet App Dev needs for Middleware & Platform♣ CMDB Application Inventory Control / Master Application List POC; served as main client and escalation point to vet application definition to ensure applications and tools were accounted in inventory for IT Finance and Asset Accounting

Greater Denver Area

♣ Major contributor on team to create stacked application environment, (Cloud / PaaS); resulting in a faster provision and single source to acquire Dev / Test / Production Infrastructure (hardware/os/middleware) with embedded Engineering, Operations, and Support resources; converted @28 apps per quarter saving on physical hardware and people resources to maintain♣ Midrange Application Service Owner (ensure production availability)♣ Problem, Change, Release, Availability, Project Management♣ Production Implementation / Client Testing / Operational Documentation♣ Outage Analysis and Quality validation (restoration, root cause, counter measures)