Web and application development in C#.NET, VB, ASP, and JavaScript. Front end user interface development as well as backend data transformations and integration for Living Direct's only businesses.

Provided team-based enterprise application development initiatives in ASP.NET, JAVA, and FileMaker Pro, including requirements gathering, documentation, development, testing, training, reporting, and ongoing support. Trained and mentored two to five local junior developers. Researched and recommended new technologies and applications.• Generated savings of $170K per year in hosting and consulting fees from converting externally hosted and maintained eCommerce application and database to internally hosted environment.• Identified, documented, converted, and implemented code and database query changes from Sybase T-SQL related code to Oracle PL/SQL focused code allowing the company to shut down existing Sybase servers and standardize on Oracle, all of which reduced support expertise and licensing requirements and achieved savings of $30,000 per year.• Increased reporting efficiency by 85% by researching various databases and languages to recommend ways to consolidate and automate reporting efforts against several enterprises data sources into Crystal Reports and Business Objects Enterprise server.• Generated savings of 300+ man-hours per week in company-wide rekeying and redundant data tracking by converting, enhancing, and consolidating various disparate workgroup systems into a central enterprise product master and maintenance application.• Led, trained, and mentored two to five team members during transitional periods by quickly learning and gaining proficiency in multiple application languages and technologies as company revised development language and business standards.

Responsible for all aspects of product management and development process for internal workgroup applications, including requirements gathering, development, and user training. Trained and mentored one junior Business Application Developer.• In two-thirds of projected time and without sacrificing quality, completed analysis, redevelopment, and user acceptance testing on five database applications after company reorganization to account for new process changes. • Reduced man-hours by 75% after authoring a system that allowed adding, editing, realigning, and reporting of national and state standards correlations for textbook requirements allowing for faster and more efficient cross-referencing.• Increased efficiency of company’s text copyright process by 50% by reverse engineering, documenting, and improving an existing system copyright and permissioning application by consolidating processes, correcting legal copyright request letters, and implementing record retention procedures.

Responsible for all aspects of product management and development process for internal workgroup applications, including requirements gathering, development, and user training.• Condensed learning curve to one-half the time by quickly attaining proficiency in FileMaker Pro development and performing Business Application Developer level tasks in as few as six months.

Provided Tier 2 and Tier 3 desktop and application support to 120 local clients as well as 200 remote clients and sales representatives including hardware and software maintenance and replacement.• Received the “Excellence in Publishing” award, an award reserved for the top selling Representative, for drastic improvement in support efficiency and expertise while solely supplied Tier 2 and 3 hardware and software support for 50 people in remote regional sales offices and 150 national Sales Representatives.• Increased support time and efficiency by 50% for 150 National Sales Representatives by developing a FileMaker Pro inventory application to track shipping, receipt, repair and replacement of all hardware and software support issues.

Exclusively provided Tier 1 and first call resolution to help desk calls for a company of 600+ people and five System Support Specialists.• Developed a FileMaker Pro Application to track call statistics and delegated support calls. By doing so, helped leverage support technicians' workloads, built searchable knowledge base of common issues, and provided reports to corporate trainer to identify company's training needs.• Received promotion in nine months in exception to company's one year before promotion rule due to exceptional job performance and subject matter expertise.