Information Technology Logistics Manager
Current- Collaborated with Systems Administrator to deploy, configure, and maintain Bitdefender GravityZone EDR platform across a network of 340+ locations and 2500+ Windows 10/11 endpoints.- Thoroughly investigate and resolve an average of 20 security incidents per week, leveraging system analysis, log reviews, and external research to swiftly identify and mitigate potential threats and false positives.- Install, configure, troubleshoot, and manage alerts for Cisco Meraki firewalls for network-wide site-to- site VPN.- Actively participate in the evaluation of new security products and services, engaging with vendors and providers.- Manage IT department billing and asset tracking, ensuring full Sarbanes-Oxley Act (SOX) compliance. - Implemented automated OS and software patching using various third party tools, such as PDQ Deploy, ManageEngine Patch Manager Plus, and ConnectWise Automate, thereby increasing patch compliance by 30%.- Provided advanced troubleshooting and technical support for system and network related service tickets escalated from Help Desk.
