MyBaseGuide & AHRN at JumpCrew, LLC

Led, mentored, coached, developed, and drove the performance of our Customer Success team. Empathized with the customer experience and cultivated a team of best-in-class customer solution advocates.Drove customer success outcomes: onboarding, adoption, risk mitigation, removing obstacles and roadblocks, retention, and expansion.Performed ongoing analysis of customer lifecycle and took the vital measures to increase engagement and impact.Served as part of an extended leadership team working with peers to increase efforts of our customer success program. Provided ongoing training, coaching, and mentoring for all team members including development and tracking of key performance indicators.

Prospects & qualifies new sales opportunities. Research and evaluate accounts to identify decision makers.Conduct a high volume of outbound calls (65+ daily) and emails to prospective clients.Present products and services via online meeting tools. Utilize CRM systems to manage sales pipeline.Close opportunities and execute on contracts.Build Rapport with customers through friendly, engaging communication.Meet and exceed weekly and monthly sales goals.

Ensured store achieved sales plan and comp goals.Recruited, developed, and retained management and sales associate positions for multiple stores.Lead an operationally sound business through the right balance of organizational structure, delegation and autonomy, and customer first selling practices.Managed payroll by effectively scheduling and monitoring business needs.Monitored loss prevention through effective floor supervision and training all staff.Collaboratively communicated with retail leadership and HQ partners on trends and customer feedback.Ran sales reports and used data to help guide the strategy to hit sales targets.Managed a team of ten staff members.Conducted store sets through merchandising and displaying all product in a compelling way.

Assisted Store Sales Leader in sales, operations, merchandising, and human resources management.Lead a team of forty staff members.Ensured customer service standards were met at all times.Trained all sales staff in all phases of the business including customer service, freight processing, scheduling, hiring, training, and keeping to a high standard.Managed payroll according to company standards.Networked and recruited quality management candidates and sales staff. Frequent travel between 3 states to assist in store training, operations, and revenue growth

Oversaw and maintained store operations and inventory by initiating and enforcing program procedures.Maintained rapport with all current and future customers by overseeing interaction and assistance by associates.Protected safety of employees and customers by maintaining a safe and clean environment.Maintained staffing results by training, counseling, disciplining and appraising results of all associates.Challenged Assistant Managers by setting achievable goals, career development plans and coaching.Oversaw implementation of stockroom and visual updates, ensured all processes were completed to standards.Scheduled staff according to budget to maximize productivity.Created weekly recruiting game plans to find quality associates to meet part time and manager goals. Monitored loss prevention through effective floor supervision and training of all associates.

Organized and delegated program tasks to associates for store to run efficiently.Accomplished goals set by Store Manager and took ownership over results. Coached Managers in Training through two-month training program.Maintained appropriate zone coverage to ensure customers are satisfied with their experience.Conducted store updates to change visual presentation of the store, new merchandise arrival and business needs.Managed and followed up on all stockroom and replenishment procedures to ensure efficiency. Successfully brought in quality recruits to fill seasonal staffing needs.Contributed to a lower number of units lost on average through effective floor supervision and training of associates.