Brent Chaney Email & Phone Number

Hartford, Connecticut, United States

Lead, develop the skills of and manage a team of business intelligence analysts to create management reporting and data artifacts to support operational and business needs. Develop strategies to make self-service reporting and analytics an approachable, achievable reality within the org. Build relationships within the family of companies to leverage.

Hartford, Connecticut Area

Springfield, Massachusetts Area

South Hadley, MA

Agawam, MA

Direct and manage a team of six BAs to analyze, design and deliver financial reporting and data visualization solutions and related training for five farm credit associations (FCAs) representing over $28 billion in footings, using SAP BusinessObjects XI 4.1 environment using Web Intelligence, Crystal and Lumira. Have full-circle accountability to.

Agawam, MA

Prioritized and approved application code, database stored procedure, and data cleanup changes for FPI's entire financial services infrastructure. Validated core financial systems during platform conversions for eight national farm credit associations (FCA's). Led company "green" initiative team, defining eco-conscious business practices. Provided remote.

Provided database management, client/server hardware build & software configuration, structured training design and delivery, and technical support for local and remote client companies. Learned clients' proprietary software systems and procedures experientially in lieu of documentation for the purposes of performing new client setups, diagnosing.

Provided technical support for legacy products at a Tier II level during department's transition to supporting Bank of America Direct. Trained coworkers, coordinated client training, managed escalated client cases. Remediated issues between back- and front-end systems. Consistently outperformed business metrics.

Provided technical and applications support for industry-leading software company's customers. Diagnosed and resolved software and hardware issues on UNIX and Linux systems remotely. Consistently exceeded all performance metrics for "first-call" resolution and number of calls processed. Designed and delivered training materials for new hires, leading to a.

Conceptualized and produced all proprietary media materials (print, electronic, broadcast media) for an office machine supply and service company. Developed strategies for generating service revenue and supported efforts of sales staff. Coordinated with printing vendors and media buyers to maximize return on investment. Negotiated purchase of service fleet.

Working with the Strategic Learning Group, primary responsibility was to provide training development support for technology-based training systems. Applied formal educational design principles to create course content with development team. Acted as liason to application development teams. Created working proof-of-concept application mockups, created.