DAS Shared services provider, in the Retail/Promotional Marketing division of DAS Global, an Omnicom company. DAS Shared Services pulled employees from the agencies it would support. I was transferred to the company from MarketStar. Reported directly to the General Manager. Partnered with VP IT, VP Accounting and various Directors to assess, design, and develop training / curriculum plans and courses, reporting and data services, and process improvement to support multiple sales agencies within the division. Implemented Voice of the Customer (VoC) for DAS Shared Services to assess areas of strength and opportunity with supported agencies in the division. Redesigned monthly metrics reported to include 12 month rolling history & year-over-year comparisons to existing current month and year-to-date dataPartially automated monthly reporting to save 24 hours of manual work/monthVisualized monthly reporting to make it easier to tell the data's storyParticipated as a SME and Benefits Realization specialist in multiple software, process, and training projects for partner agencies. Managed training products and content development department for DAS Shared Services.

Partnered with various agency leadership to develop an instructor-led New Manager Training curriculum which empowered managers, decreased HR related risk, reduced unexpected or unapproved overtime, and legal expenses. Designed a distance learning solution to facilitate delivery of 17 HR topics to remote employees.I was transferred from my employment at MarketStar to DAS Shared Services

New hire training and on-boarding for field personnel representing RIMOn going training via webinar and online SCORM systemsSales methodology trainingStand and Deliver presentation skills & delivery training

Manage the Content Development Team, coordinate the content development for Visual Link Language Platforms and monthly content, find, recruit and develop native voice talent. Ensure on-time delivery of content to the Development team. Alpha test new programs, assist in Beta process of new programs.

Updating the old student companion manual to a new format.Translate any content required for the new format.Translate any new web marketing content.Develop content for practice exercises, tests and games.Consulting on new marketing strategies and content development.

Manage and maintain relationship with stores offering BlackBerry products. Provide training, sales training and market information in order to increase BlackBerry brand awareness and increase sales of BlackBerry products and services.

102% of plan in FY08, 104% of plan in FY07, 105% of plan FY06Presented software demonstrations on-site when needed 10-15/yearPresented software demonstrations using MS Live MeetingActed as customer advocates with other departmentsMaintained between 350 - 450 customer accountsRepresented RAM team in Software Development meetings Attended 2 - 3 trade shows a year

Managed hardware, software, data, training and resource management for LightspeedUNIX to LightspeedNXT software salesIncreased customer satisfaction, decreased data conversion time and reduced overtime expenditures by steamlining the entire processWorked in SCO UNIX and Windows environmentsManaged close to 100 projects Provided follow-up support for each customer following project completion

Provided technical support to customers for the LightspeedNXT productEducated customers on LightspeedNXT functionalityEnhanced support effectiveness by introducing MySQL queries as a support toolAttended LightspeedNXT enhancement and bug fix prioritization meetingsConsulted on the architecture of Rental functionality for Lightspeed4 Marine and Lightspeed4 RVTrained other departments internally on tools to ease workloadTravelled on-site to dealers in the US and Canada in order to teach usage of the programWas assigned management and hot-site customers

Aiding customers with technical problems relating to their Morgan Stanley Online brokerage accountsEducating customers on the use of their account featuresInternal trainer for new Technical Support AgentsWork briefly on cirriculum development for Technical Support Agents