Provide technical sales support for opportunities in Data Center colocation, as well as all aspects of Managed Services including Public and Private Cloud Computing, network connectivity, SAN/NAS storage, Intrusion Detection/Prevention, Security, etc. meet with customers to understand their IT needs and will architect a solution for the customer. This solution may be as simple as a single colocation cabinet, and as complex as multiple colocation sites integrated with cloud, IDS/IPS, and… Show more Provide technical sales support for opportunities in Data Center colocation, as well as all aspects of Managed Services including Public and Private Cloud Computing, network connectivity, SAN/NAS storage, Intrusion Detection/Prevention, Security, etc. meet with customers to understand their IT needs and will architect a solution for the customer. This solution may be as simple as a single colocation cabinet, and as complex as multiple colocation sites integrated with cloud, IDS/IPS, and multiple layers of managed services. Show less

Serve as a key element within the Rackspace support infrastructure and lead the technical support for an account base of 16 customers. Assist account managers with customer interactions by acting as the technical resource on proactive and follow-up calls and on-site visits. Troubleshoot issues by applying creative problem-solving techniques to identify the source of the problem. Attempt to solve the customers technical issues, including those at the OS level, virtualization, IIS, SQL server… Show more Serve as a key element within the Rackspace support infrastructure and lead the technical support for an account base of 16 customers. Assist account managers with customer interactions by acting as the technical resource on proactive and follow-up calls and on-site visits. Troubleshoot issues by applying creative problem-solving techniques to identify the source of the problem. Attempt to solve the customers technical issues, including those at the OS level, virtualization, IIS, SQL server, application server, DNS and SMTP. Advise customers on current/planned infrastructure and suggest alternatives that may better server the stability and security of the solution. Define, design and implement solutions using the Windows system. Create and maintain customer loyalty by serving customers above and beyond their expectations. Show less

Provide consulting services, as lead on-site engineer, to a large financial services based customer. Serve as a key element within the Rackspace support infrastructure and lead the technical support for the customer. Analyze customer configurations. Attempt to solve the customers technical issues, including those at the OS level, web server, database server, application server, DNS and SMTP. Provide oversight and guidance for existing projects, such as system administration, virtualization,… Show more Provide consulting services, as lead on-site engineer, to a large financial services based customer. Serve as a key element within the Rackspace support infrastructure and lead the technical support for the customer. Analyze customer configurations. Attempt to solve the customers technical issues, including those at the OS level, web server, database server, application server, DNS and SMTP. Provide oversight and guidance for existing projects, such as system administration, virtualization, storage, migration and encryption. Show less

Install and configure Windows Server 2003 and Windows Server 2008 servers. Install and configure VMware virtual infrastructure, consisting of 60+ hosts, approximately 1400 virtual machines, across seven geographically dispersed locations in a highly available configuration. Create the fiber channel zoning for VMware hosts that is provided to the fiber switch team to implement. Patch/upgrade VMware hosts using VMware Update Manager and Windows servers using WSUS and Shavlik Protect. Monitor… Show more Install and configure Windows Server 2003 and Windows Server 2008 servers. Install and configure VMware virtual infrastructure, consisting of 60+ hosts, approximately 1400 virtual machines, across seven geographically dispersed locations in a highly available configuration. Create the fiber channel zoning for VMware hosts that is provided to the fiber switch team to implement. Patch/upgrade VMware hosts using VMware Update Manager and Windows servers using WSUS and Shavlik Protect. Monitor performance of 2003/2008 AD servers, both physical and virtual, and ensure functionality of the AD topology. Comply with corporate change control policies when implementing changes in production environments. Utilize system availability/performance monitoring tools (vSphere Performance data, Foglight for Virtualization and Zenoss) and event logs to investigate/troubleshoot application and system performance issues. Project future CPU, memory and storage needs in the VMware environment for capacity planning purposes. Provide training to IT staff on virtualization concepts around managing a VMware environment. Manage internal DNS, utilizing Infoblox IPAM and Windows DNS servers. Provide tier 3 support to the Technical Support group for local and remote users. Install, configure and administer Microsoft Cluster Services for internal/public facing applications on physical and virtual servers. Install and maintain IBM X Series, HP ProLiant and Dell PowerEdge servers in production and DR datacenters. Install and maintain DFS infrastructure, including implementing Access Based Enumeration (ABE). Update system support documentation and procedures. Create and test disaster recovery scripts during semiannual Disaster Recovery Drill. Participate in 24/7 on call rotation. Show less

Consultant – Pre and Post Sales EngineerDiscuss customer needs relating to servers/network/storage/disaster recovery and identify solutions to meet those needs. Install and configure Virtual Infrastructure at customer sites utilizing VMware and IVOXY best practices in highly available configurations. Document as-built system configuration and health check assessment findings for delivery to customer at end of engagements. Train customers on operation of their Virtual Infrastructure based… Show more Consultant – Pre and Post Sales EngineerDiscuss customer needs relating to servers/network/storage/disaster recovery and identify solutions to meet those needs. Install and configure Virtual Infrastructure at customer sites utilizing VMware and IVOXY best practices in highly available configurations. Document as-built system configuration and health check assessment findings for delivery to customer at end of engagements. Train customers on operation of their Virtual Infrastructure based on best practices. Install and configure NetApp storage for use with iSCSI, FC, NFS and CIFS protocols. Manage company internal training and demo lab environments. Give demos of partner technologies relating to disaster recovery (VMware SRM), virtual desktops (VMware View and PanoLogic zero client) and storage (NetApp Filers and SnapManager for Virtual Iinfrastructure). Develop internal processes and documentation to standardize services offerings to customers. Show less

Install and configure Windows, Linux and Netware servers. Install, configure and manage VMware virtual infrastructure (ESX2.5-3.5). Install and configure 2003 Active Directory servers (both physical and virtual) and topology. Manage internal DNS servers. Provide tier 3 support to the Technical Support group for local and remote users. Install, configure and administer Microsoft Cluster Services for internal/public facing applications on physical and virtual servers. Install and maintain… Show more Install and configure Windows, Linux and Netware servers. Install, configure and manage VMware virtual infrastructure (ESX2.5-3.5). Install and configure 2003 Active Directory servers (both physical and virtual) and topology. Manage internal DNS servers. Provide tier 3 support to the Technical Support group for local and remote users. Install, configure and administer Microsoft Cluster Services for internal/public facing applications on physical and virtual servers. Install and maintain HP ProLiant and Dell PowerEdge servers in production and DR datacenters. Create and test disaster recovery scripts during semiannual Disaster Recovery Drill. Monitor availability and performance of network applications and servers. Manage and maintain IT lab environment. Show less

Provide tier 1 and 2 technical support for local and remote users. Troubleshoot problems with operating systems, setup, error messages, procedures, applications, networks and handheld devices. Perform account setup and network administration. Create and maintain documentation for operating standards and complex application installation/troubleshooting. Provide guidance and training to technical support staff. Setup and maintain devices and network wiring.