Brent Pennington Email & Phone Number

Remote

• Oversees Tech Support team, provides guidance, coaching, and serves as liaison to senior leadership. Provides technical support for hosted websites; completes special projects, including full site rebuilds and.
• Oversees Tech Support team and directs departmental objectives, projects, improvements, and development
• Leads daily team activities, monitors ticket progress, and collaborates with Web Design and Digital Marketing teams for… Show more Oversees Tech Support team, provides guidance, coaching, and serves as liaison to.
• Leads daily team activities, monitors ticket progress, and collaborates with Web Design and Digital Marketing teams for effective customer support
• Manages hosted websites & hosting environments, including audits, backups, SSLs, domains, & DNS
• Provides support for client websites: responds to tickets providing quotes, recommendations, and break-fix resolutions both on-demand and proactively

Remote

Scranton, Pennsylvania, United States

• Generalist providing end user and system administration support, both remote and in-person, to Diocese staff, including Catholic Social Services, Catholic Cemeteries, Catholic Schools, and Diocese Parishes.
• Collaborates in the oversight and management of all technology assets across Diocese sites throughout Northeast PA, including workstations, domains, copy/print, and network equipment
• Provides exceptional service and support for hardware and software for a diverse user… Show more Generalist providing end user and system administration support, both remote and in-person, to Diocese staff, including.
• Provides exceptional service and support for hardware and software for a diverse user base
• Assists with Windows Server setup, management, and troubleshooting across multiple domains utilizing Windows Server 2012 - 2019, MS Exchange, Office365, and Azure AD
• Member of Diocese website committee; consults on website changes & custom code modification

Dunmore, PA

• Collaborated with IT staff to provide campus technology support; managed Help Desk & supervised student workers.
• Managed campus Help Desk using ServiceNow ticketing system; resolved tickets both individually & in collaboration with campus IT team and/or University Park IT
• Supervised Student Lab Attendant Program, including training, coaching, and management of student workers while fostering their professional and personal development
• Maintained classroom… Show more Collaborated with IT staff to provide campus technology support; managed Help Desk & supervised student workers.
• Maintained classroom technology, including support, training, & lifecycle planning for all equipment
• Directed technology support for internal & external campus events

Scranton, Pennsylvania

• Member of school administration; responsible for all aspects of K-8 Business Office & IT Department
• Led Business Office, including generation & oversight of $2.3M budget, AP/AR, vendor relations, & annual audits; supervised part-time accounting staff
• Provided in-house IT support for a user base of 300+; interacted daily at all levels
• Implemented the deployment, training, management, & maintenance of all technology assets including A/V equipment, PCs, Chromebooks… Show more Member of school administration; responsible for all aspects of K-8 Business.
• Implemented the deployment, training, management, & maintenance of all technology assets including A/V equipment, PCs, Chromebooks, copy/print systems, & wired/wireless network
• Designed and built school website, served as webmaster

Simpson, PA

Binghamton, NY

Proctor, VT

North Clarendon, VT