Oversees Tech Support team, provides guidance, coaching, and serves as liaison to senior leadership. Provides technical support for hosted websites; completes special projects, including full site rebuilds and upgrades; launches new websites. • Oversees Tech Support team and directs departmental objectives, projects, improvements, and development • Leads daily team activities, monitors ticket progress, and collaborates with Web Design and Digital Marketing teams for… Show more Oversees Tech Support team, provides guidance, coaching, and serves as liaison to senior leadership. Provides technical support for hosted websites; completes special projects, including full site rebuilds and upgrades; launches new websites. • Oversees Tech Support team and directs departmental objectives, projects, improvements, and development • Leads daily team activities, monitors ticket progress, and collaborates with Web Design and Digital Marketing teams for effective customer support • Manages hosted websites & hosting environments, including audits, backups, SSLs, domains, & DNS • Provides support for client websites: responds to tickets providing quotes, recommendations, and break-fix resolutions both on-demand and proactively • Implemented new website launch/migration process, resulting in significant time savings and increased accountability and repeatability • Conducts website rebuild projects, porting content & design to new, modern frameworks • Significant Projects & Achievements: launched over 200 new websites; collaborated on migration for all hosted websites; completed full hosting & technology audit resulting in significant clarity and monthly savings; oversaw hosting-wide site health review; increased department profitability year-over-year Show less

Generalist providing end user and system administration support, both remote and in-person, to Diocese staff, including Catholic Social Services, Catholic Cemeteries, Catholic Schools, and Diocese Parishes. • Collaborates in the oversight and management of all technology assets across Diocese sites throughout Northeast PA, including workstations, domains, copy/print, and network equipment • Provides exceptional service and support for hardware and software for a diverse user… Show more Generalist providing end user and system administration support, both remote and in-person, to Diocese staff, including Catholic Social Services, Catholic Cemeteries, Catholic Schools, and Diocese Parishes. • Collaborates in the oversight and management of all technology assets across Diocese sites throughout Northeast PA, including workstations, domains, copy/print, and network equipment • Provides exceptional service and support for hardware and software for a diverse user base • Assists with Windows Server setup, management, and troubleshooting across multiple domains utilizing Windows Server 2012 - 2019, MS Exchange, Office365, and Azure AD • Member of Diocese website committee; consults on website changes & custom code modification • Significant Projects & Achievements: Planned & completed Windows 7 EOL upgrade to Windows 10; upgraded, deployed, and/or rebuilt 150+ desktop & laptop systems to multiple domains & Diocese locations between May – Dec 2019 Show less

Collaborated with IT staff to provide campus technology support; managed Help Desk & supervised student workers. • Managed campus Help Desk using ServiceNow ticketing system; resolved tickets both individually & in collaboration with campus IT team and/or University Park IT • Supervised Student Lab Attendant Program, including training, coaching, and management of student workers while fostering their professional and personal development • Maintained classroom… Show more Collaborated with IT staff to provide campus technology support; managed Help Desk & supervised student workers. • Managed campus Help Desk using ServiceNow ticketing system; resolved tickets both individually & in collaboration with campus IT team and/or University Park IT • Supervised Student Lab Attendant Program, including training, coaching, and management of student workers while fostering their professional and personal development • Maintained classroom technology, including support, training, & lifecycle planning for all equipment • Directed technology support for internal & external campus events • Daily collaboration with IT staff in support of 1200+ user base (students, faculty, staff, & guests) • Significant Projects & Achievements: Telephony Enhancement Project, 25Live Usability Task Force, Microsoft Office365 rollout and campus integration (multiple campuses), certified Web Content Steward Show less

Member of school administration; responsible for all aspects of K-8 Business Office & IT Department • Led Business Office, including generation & oversight of $2.3M budget, AP/AR, vendor relations, & annual audits; supervised part-time accounting staff • Provided in-house IT support for a user base of 300+; interacted daily at all levels • Implemented the deployment, training, management, & maintenance of all technology assets including A/V equipment, PCs, Chromebooks… Show more Member of school administration; responsible for all aspects of K-8 Business Office & IT Department • Led Business Office, including generation & oversight of $2.3M budget, AP/AR, vendor relations, & annual audits; supervised part-time accounting staff • Provided in-house IT support for a user base of 300+; interacted daily at all levels • Implemented the deployment, training, management, & maintenance of all technology assets including A/V equipment, PCs, Chromebooks, copy/print systems, & wired/wireless network • Designed and built school website, served as webmaster • Collaborated on school-wide policy & strategic planning initiatives • Significant Projects & Achievements: Created and implemented technology improvement plan to modernize staff and student technology, resulting in middle school 1:1 device program and management of 150+ Chromebooks; established sustainable financial infrastructure and growth plan for enrollment; achieved budget surpluses Show less