Brent Fitzpatrick Email & Phone Number

Sacramento, California, United States

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Sacramento, California, United States

Sacramento, California, United States

An employee engagement and recognition online platform that helps companies retain their top talent and increase productivity by equipping their managers with the tools to personalize their teams experience!

Fitzpatrick Development Group (FDG) is a custom web application development company focused on turning client ideas into reality. We have a wide range of industry and project experience, through which, we can help you evaluate the best strategy to make your project successful. Though we focus our development on PHP and MySQL, the success of your project is of the utmost importance to us. That means we won’t force your project into our technology. If your project is better suited for a different solution, we will let you know that and connect you with a partner that can help. Based in Sacramento CA., FDG takes a collaborative approach to its development projects so whether you are on the west coast, east coast or somewhere in between, we ensure your project will be successful.Need more than a great development team? FDG also has extensive experience in Executive Technology management and can help you fill the temporary gaps when they arise. Whether you need someone to champion your next corporate project, manage process change, or help you build your technology strategy, FDG is here to help you be successful. Contact us today to discuss your next project.

As the Head of Software Engineering, I was responsible for leading the Architecture team through the re-architecture of ALLDATA’s core products. During this time, we designed a complete platform redesign, improved the quality and performance of several key products, and implemented a strategy for launching a 3rd generation product in Europe. In addition we implemented process re-engineering for the production group, which will save them several million dollars a year in data processing and implemented a highly successful iOS development team to create a diagnostics product that ties directly into the core ALLDATA Repair product.

As the Head of Technology, I was responsible for leading the Information and Design Technology groups. This includes setting technology strategy for current and future network and system infrastructure scalability allowing us to better compete with larger national firms as well as identifying “off-shelf” and custom developed systems to improve the efficiency of business operations. In addition, my focus is on identifying and strategically implementing new design technologies that allow the firm to execute their design ideas more effectively as well as identifying new ways of presenting designs to clients and design teams.

Top level IT Executive reporting to CEO. Direct Project Management, Analysis, Development, and IT Infrastructure departments. IT Representative on Executive Staff and Strategic Planning Committee. Main focus is on defining technology strategy that will enable the company to grow in revenue and profitability past its competition.

I was hired to develop and implement a Quality Assurance process into the current project management program. This quickly morphed into a Director of Operations and Technology Management position in which I was tasked with helping to increase the efficiency and productivity of the project managers as well as the profitability of the company. I helped design and implement a business strategy for selling to the largest consumer in the world: the Federal Government. Through strategic hiring and partnerships we were able to quickly build a relationship with senior decision makers in government and find opportunities the company had never had before.

Application development firm dedicated to providing web technology solutions and services to small and medium sized businesses.

Managed requirements gathering process as well as the application development of a National Customer Care and Risk Management IVR. Managed the architectural re-engineering of disparate systems creating one cohesive IVR platform, allowing for the quick deployment of multiple IVR functionalities from one platform. Lead a group of excellent developers and analysts, who determined the most cost effective and value added updates to the system and defined priorities of the updates. Coached communication and work ethic skills as well as outlined career path goals for direct reports.

Managed the creation, maintenance, and deployment of an Internet based National Customer Care Troubleshooting Tool. Worked with IT and Engineering to identify areas of technical improvement in the speed and reliability of an application which is used by 3000 general and technical customer service reps. Work with end user liaison to identify key functional enhancements to improve efficiency and productivity of end user. Improvements in the application helped to reduce repeat customer calls and average call time dropped by over 30 seconds equating to more than a $20 million savings per year in Call Center expenditures.

Bs, Psychology

Mba, Technology Management

Focus on Technology Management to include Risk Assessment, Decision systems, and Business/Technology Strategy.