-Lead an elite CS team of subject matter experts that influence customer centric IAM product design with thought leadership, leveraging our deep CS, industry, & domain expertise to ensure successful IAM customer journeys. -Drive successful customer experiences across the entire IAM customer journey, working cross-functionally within Customer Success as well as across key organizational functions such as Product Management, Engineering, Sales/Pre-Sales, Product Marketing, Enablement, Legal, RevOps, IT and Support.  -Ensure new IAM products and features meet customer needs & expectations to fulfill day-in-the-life use cases-Prepare customers and the Customer Success org for IAM with playbooks, frameworks, adoption/growth strategies, and best practice readiness-Collaborate cross-functionally to help customers with successful adoption of existing products while readying them for new additional IAM applications and services

Lead our CLM Success Advisor teams of CLM specialized CSM's which advise our NAM enterprise clients in our GEO, HLS, FINS & Public market segments on digital transformation of their agreement processes with Docusign CLM.Redefining how the world comes together and agrees. Helping organizations and individuals streamline contracts, forms, and other agreements. For most of our customers, agreement transformation begins with eSignature. But today, our customers use Docusign for so much more - generating documents, verifying signer identities, notarizing remotely, using AI to analyze agreements, streamlining reviews and negotiation, and managing complex workflows.The result is the seamless, connected agreement process that your customers and employees expect today. And with artificial intelligence, we're transforming the entire agreement process to be more data-driven, allowing you to extract insights from your data, streamline workflows, and deliver an experience that wows all involved.At Docusign, we aim to remove the friction in the agreement process and help you build trust, by adding intelligence to the process and unlocking valuable data for everyone: making it easier for people to make smarter decisions and understand the risks involved. We’re excited to be on this journey with you to transform your agreements to be smarter, easier and more trusted for every aspect of your organization – no matter how big or smallToday, over 1.3 million customers and more than a billion users in over 180 countries use Docusign to accelerate the process of doing business and simplify people's lives.

Lead our Enterprise GEO CLM Success Advisor team of CLM specialized CSM's which advise our NAM enterprise clients on digital transformation of their agreement processes with Docusign CLM.

• Lead the post-sale customer experience• Proactively empower customers to be successful with Seal and enable champions to be change agents in their company using Seal technology in their center of excellence.• Lead cross-functional teams(PS, Sales, Pre-Sales, Product Management, Product Development, Hosting, Technical Support) in support of customer success• Understand customer challenges and fast-track a quick path to short-term value while paving the way for long term value in the categories of efficiency, risk and opportunity.• Help clients to document cost savings, cost avoidance, ROI & business value using quantitative and qualitative reporting to internally market their success within their organization• Manage reoccurring touch points and lead QBR’s with clients` key contacts and stakeholders• Facilitate use case workshops, hypercare sessions, & training/enablement workshops• Ensure users of Seal are properly trained and supported with world class service.• Confirm infrastructure is scaled to meet client requirements• Assist clients with evolving and realizing their vision for contract analytics and contract management in support of Legal, Procurement, Sales, M&A, & GRC

Drive innovation and excellence by applying technology and process within Siemens Legal Dept.Responsible for the design & management of Siemens eDiscovery Program. Oversight of the software, processes & vendors supporting Litigation, Employment, Antitrust, & Compliance. Provide expert guidance and leadership on Legal Technology and Legal Operation topics for Siemens NA. Led the design and implementation of Siemens NA Legal’s matter management and eBilling solution. Liaison between IT, InfoSec and Legal, provide Legal governance on new IT services and applications. Consistently exceed substantial cost savings and cost avoidance targets. Reduced document review costs through the use of managed contract attorneys and technology assisted review. Reduced man hours to manage legal holds by 80%. Manage preferred vendor relationships. Provide global thought leadership within Siemens Legal & Compliance on eDiscovery and Legal Technology and collaborate with international colleagues. Active in vendor product advisory committees and user groups.

Enterprise and Systems Architecture for Siemens HealthcareDesigned & Implemented Siemens US eDiscovery Program.Led the requirements gathering, RFP, pilot, vendor selection, and negotiation. Project managed the US implementation. Responsible for key cost savings and cost avoidance in the Data Center CoE. Project management of new IT services and software solutions.

Pre & Post Sales engineering of IT infrastructure projects & managed IT services. Data center and network projects including enterprise server and storage virtualization.Security Audits. Planning and implementing solutions that met client needs and exceeded expectations. Developed new service offerings including Quatro’s scalable Spam filtering managed service solution.