Brent White Email & Phone Number

Salisbury, Maryland, United States

Ocean City, Maryland

Staff Training and Leadership Oversee 25-member team with up to 50 members during the peak season, and boost staff morale by ensuring employee growth and development by identifying athletes for career development, following up on development plan using their strengths of others to help build on opportunities  Interact with athletes monthly to discuss topics surrounding the store, celebrate successes, address concerns, collectively come up with solutions, highlight high performing athletes, and develop strategies to focus on throughout the month Coach the leadership team and athlete teams in complying with company foundational values through consistent messaging, training, and accountability Employ a team captain leader in ensuring clear communication with athletes as well as to guarantee that customers are being engaged with the best service Create and facilitate hands-on one-on-one training of athletes for product expertise to continue to enhance the customer experienceOperational and Performance Streamlining Serve as driving force in rebuilding a culture of teamwork and inclusiveness from a previously low-morale and negative environmentSales and Operations Oversight Encourage and foster an environment that focuses on engaging consumers through conversation and developing the sale by learning how to recommend products and add-onsHighlights Significantly contributed to the two-year double-digit comp growth and the two-consecutive year top survey scores for customer service Optimized metrics including UPT, conversion, and average ticket, as well as reduced shrink results year over year (YoY) Decreased payroll expenses by 15% by analyzing headcount in store and hiring during seasonal shifts

Rehoboth Beach, Delaware

Sales and Operations Oversight Played a key role in opening a brand-new outlet location from final inspection sign offs with contractors, fixturing, and final setup Generated $4.5M in sales versus the projected $2.7M and earned commendation for providing consistent and strong results Received Store Manager of the year award in 2016 for excellent sales results, operational execution, and customer service scoresStaff Training and Leadership Guided and coached 30 permanent staff and up to 75 seasonal sales professionals and conducted one-on one conversations to discuss concerns, thus reducing turnover rate to 20% Boosted team unity and camaraderie by engaging them with activities outside of the store environment to help showcase the brand in action

Salisbury, Maryland

Staff Training and Leadership Directed a team of 50 to 70 associates to ensure high customer service expectations and operational efficiency such as fast checkout and outstanding customer service Took charge of hiring and training an expert team of certified associates in handling sporting programs, thereby improving sales by employing appropriate sales techniques and increasing accessory salesOperational and Performance Streamlining Drove improvements in checkout process, rewards program, and credit card sign ups to streamline front-end operations and overall efficiencies Served as go-to-person in diagnosing, correcting and training the management in determining areas for improvement on loss prevention auditing process and created appropriate plans to fix the issues Rendered support to the Apparel Department during their in-demand seasons by remerchandising categories throughout the year and moving the soft lines presentation to a higher standard by teaching associates on the proper merchandising techniques of tables and racks

Rehoboth Beach, De

Operational and Performance Streamlining Applied leadership talents in overhauling an unprofitable outlet store with high shrink, low morale, and weak standards into a sales-generating store, realizing significant results in the first year of tenure such as driving the store from 15th to 8th place out of the 16 outlet stores across the country Created total solution for customers by sourcing a company to install and mount high-end products  Enabled inventory shrink decrease annually from 2% to 0.4% in one year, subsequently scoring 98% and 95% in the last two internal audits and being the second highest in the company Continued to drive store performance improvement year after year and ranked 3rd among the 16 outlet stores in 2012 and 2013 Increased Units per transaction targets by 10% year over year (YoY)Sales and Operations Oversight Set history in the store location for surpassing sales budget for three consecutive years with an increase in sales over 10% each year, peaking at $8.5M  Received commendation for outstanding performance thereby being selected to lead four additional stores in New Jersey, New York, and Pennsylvania while simultaneously managing home store through remaining store leadership teamStaff Training and Leadership Spearheaded a team of 20 sales professionals and 3 assistant store managers to rebrand the store into a role model location for all company standards and training store for store managers and assistant managers in the East Coast Successfully created a top-performing team with 50% retention rate in three years and another 20% in more than two years Presided over hiring and training of two store managers for other store locations which brought outstanding results and exceeded budgeted goals and metrics in their first year of service

Salisbury, Md

Bachelor Of Science, Business Management

Activities and Societies: Played Saxophone in Symphonic Band; Managed to work Full Time Manager Position while attending school Full Time.

Diploma

Activities and Societies: Concert Series Band, Honor Society