- Lead team in development of strategic relationships with customers looking to optimize their supply chain- Work with team and support departments to create seamless communication and continuous improvement of processes to maximize productivity- Develop employees by promoting behaviors that are customer-centric, in line with company values, and create synergies with each other

- From the ground up, pioneered continuous improvement initiative for all operating companies and support departments- Curated and facilitated continuous improvement training to over 50 employees, including 5 Lean Green Belt trainees- Created suggestion based system at all locations to encourage participation of continuous improvement at all levels- Shepherded continuous improvement projects, removing barriers, assisting implementation, and assuring improvements were sustained- Projects led to significant annual savings in time and money, allowing company to continue to grow at rapid pace

- Worked with affiliate leaders to Identify key processes in each business division to standardize and document- Coordinated development of key processes into cloud based repository for new employee training, periodic refresher training, and review/audit

- Led development team of up to 35 employees, providing Project Management and Employee Development leadership- Developed and executed project work plans and oversaw the ongoing review of multiple concurrent IT projects- Organized project team members to ensure schedules and budgets are met- Participated in the execution of all project phases as needed to drive projects throughout the entire project lifecycle- Specialty in Customer Data Interchange, Kapow development, and web & mobile development projects

- Responsible for Customer Service Representative's daily work- Prepared daily work for review and processed through batching- Increased overall banking deposits through effective relationship management and sales- Helped lead branch to top customer service level in area in back to back quarters

- Increased fleet size at 4 separate locations by at least 15% by successfully building strong and long-lasting relationships with top decision makers at local insurance agencies, car dealerships, body shops, and local corporate accounts that still exist today- Achieved and maintained customer service level at top 10% of Dayton, OH region, which included 28 branches at 4 separate locations- Consistently increased revenue and reduced costs by better utilizing assets, including vehicles, people, and time - Operated branches of over 100 cars, ensuring that every customer and account was completely satisfied, including proper vehicles at proper times