Instructor that provides recent high-school graduates and current students with:-Exploration of 11 of the fastest growing health occupations (Nursing, MA, Rad Tech, Surg Tech, Pharm Tech, etc.)- Students learn about post-secondary certification pathways, tuition assistance, and experience virtual job shadows- Facilitate Basic Life Support (BLS) certification training- Provide students hands-on experiences in Medical Simulation Labs- Develop workforce skills in students (build a healthcare focused resume, learn professional interviewing skills, etc.)- Connection to healthcare professionals, recruiters & employment opportunities- Create friendships & build community

Quality Engineer II, BD (Targeted Temperature Management), Jan 2021 – Current· New Product Developmento Managed quality for next generation of disposable medical device; assisted capital developmento Provided 50+ deliverables, process qualification, test protocol development & execution, sample build qualityo Directed cross functional team to overcome 6 significant quality issues during developmento Built in design for manufacturability and serviceabilityo Developed supplier quality controls and assisted with process capabilities/tool characterization· Sustaining Engineeringo Quality, Risk Management, & Design deliverable document creation/approvalo Supported 15 independent projects that exceeded improvement goalso Annual data-driven risk management file design, support, & update for product lineso Complaint rate reduction project (5% overall complaint reduction via process or design improvements)· Quality Assuranceo 6 Audits (ISO 13485:2016 Qualification Conformance, Device Design History Files/DHFs, Internal MDSAP)o 30+ CAPAs, Situation Analyses for field actions, waivers for production and testing, FDA Inquiry answerso Ran process/failure investigations with Quality Control Tools (DMAIC, Is/Is Not, Six Sigma Control Charts)o Ensured product and Quality Management System compliance to cGMP/FDA/ISO standards

Sr Quality Engineering Tech Role:• Investigated >1000 product complaints, evaluated returned Arctic Gel Pad (AGP) samples• Realized weekly investigation output increase of 30% from start date; reject rate remained <10%• Maintained 100% green metrics for on-time investigation & training completion as investigator• Trained 25+ new hires on documentation practices, investigation process, & new GCS Trackwise system• Tested over 20 failed products, new pads, test setup configurations for AGP low flow improvement project• Created DCE, conducted statistical data analysis (ANOVA, t-tests) for AGP low flow CAPAQuality Engineer Contractor Role:• Brought electronic quality control platform to 15 facilities in 7 countries• Project goals: 17.5% production gain, SPC, new data reporting, Level 6 communication• Built new Excel data reports using pivot tables/vlookups, adding process control metrics• Goals exceeded: 21.2% production volume gain, $750,000+ annual avoided costs• Skill growth: 6σ training, 8D training, ISO 9001 auditor certification

• Brought electronic quality control platform to 15 facilities in 7 countries• Project goals: 17.5% production gain, SPC, new data reporting, Level 6 communication• Built new SQL reports and metrics while expanding process control• Goals exceeded: 21.2% production volume gain, $750,000+ annual avoided costs• Skill growth: 6σ training, 8D training, ISO 9001 auditor certification

• Led dynamic 4-person process improvement team for pump testing process• Redesigned entire standard work procedure/support tools using DMAIC and RCA• Process improvements slashed test time by 25.6%• Executed Lean (6S Methodology) improvements to avoid costs of $61,195• Developed new control charts and presented enhancements to management

• Telephone Operator for national service provider based in Las Vegas• Efficiently assisted callers from major telecommunications firms• Reduced average customer call time by 56% while continuing to demonstrate customer empathy

• Remote project/research assistant and client researcher for insurance marketing company• Company worked with agents and management of American General Life (AIG).

• Cleaned shop, prepared food, and handled customer transactions.

• Ran data analytics with Excel VBA to optimize student initiatives• Increased student attendance at organization-hosted events by 27%• Initiated a customer feedback system and utilized quantitative feedback to improve experience

• Assembled work orders, worked with shop floor on jobs, entered/filed data, returned customer calls. • Helped implement Lean (5S) implementation.• Reorganized filing system and independently managed office supply ordering.