·Led a team of several adjusters to ensure adherence to action plans and expectations set in place by the client, Slide Insurance Company, while providing consistent oversite throughout the lifecycle of the claim. Responsible for handling complex property and casualty claims resulting from a variety of Perils covered under the Slide Insurance policy. Average unit claim count exceeded 400+·Developed and implemented processes and procedures to improve efficiency and effectiveness across the organization by analyzing claims data to identify trends and areas for improvement in claims handling·Managed Loss/Expenses by using appropriate cost containment techniques including strategic vendor partnership to ensure reduction of overall incurred cost of claim handling·Assisted in developing staff training procedures for all adjusters as well as facilitated one on one training on an individual basis to ensure adjusters are coherent to company and client standards and procedures·Maintained good faith practices in compliance with rules, regulations of the National Association of Insurance                 Commissioners (NAIC) along with state Tort Laws·Promotion: Claims Trainee/Adjuster to Senior Claims Adjuster ·Promotion: Sr. Casualty Adjuster to Team Lead ·Promotion: Team Lead to Claims Supervisor

·Evaluated extent of company liability by reviewing police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability of bodily injury and property damage related to motor vehicle accidents with comprehensive knowledge of state Tort Law ·Interviewed Insureds, Claimants, Witness, Law Enforcement to determine liability and warranted settlement·Negotiated claim settlements as well as referred cases for potential litigation if settlement agreements could not be reached·Consulted with Claimants and Medicaid/Medicare entities to ensure compliance with state law requirements

Oversaw the southeast regional sales team operations by performing payroll, managing, and maintaining sales data, the hiring process (sourcing and interviewing), ad and brochure writing, trained new sales team members, and ensured we remained in compliance with the Federal Communications Commission while promoting AT&T U-verse products and services Enhanced sales productivity by encouraging the team to be more efficient by streamlining processes Tracked and analyzed key metrics including pipeline growth, win/loss rates, and quota attainmentOwned the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; defined and deliver techniques to improve the funnel performance for sales management resulting in a 20% increase in customer satisfaction and a 15% reduction in customer complaints Collaborated with several stakeholders at all levels to refine the lead qualification process, analyze, and report on campaign performance with reporting and dashboards Developed and maintained daily, weekly, monthly, and quarterly reports along with Key Performance Indicators

·Performed risk analysis on customers’ credit profile to determine worthiness of obtaining TV, internet, residential phone, and wireless services for new and existing customers ·Exceeded performance benchmarks by surpassing average call handling time, unit, and revenue monthly quotas for consecutive months in a high-volume workload and deadline driven environment

·Achieved growth and hit sales targets by successfully assisting in managing the sales team by performing face-to-face customer dialogue as an authorized dealer representing AT&T promoting products and services provided by AT&T U-verse and Telco ·Managed the end-to-end recruiting life cycle, objectives setting, coaching and performance monitoring of sales representatives·Presented sales, revenue and expenses reports and realistic forecasts to upper management along with ad and brochure writing·Designed and implemented strategic business plans that expanded company’s customer base and ensure a stronger presence