Brent Klopp Email & Phone Number

Valenica Ca

Encino California

Responsible for diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Ensure inventory re-ordering levels and inventory accuracy. Oversee daily store operations including team training and staff scheduling. Work with local schools and business to grow over all store success

Santa Clarita, California

Responsible for delivering Customer and employee experiences, driving Store sales, promotional execution, Curbside Pickup, Company and District initiatives. Overseeing 70 employees assessing training and developmental needs.

Nashville Tn

· Responsible for team associates development while driving retail and repair service sales. Achieved company highest Sales Gross Profit award for 2016, Launch iphone 7, Successfully drove store Key Performance indicators, Apple Care, Care 2, Direct TV Now and Store NPS

Roseville Ca.

- Grew business from 1.2 in gross sales to 2.7 million YOY- Oversaw day to day operations of store location including, inventory, staff scheduling, payroll, internal and external sales. Including educational sales, state and local government sales.- Responsible for developing local small to medium business sales.- Established weekly training workshops for customers- Coordinated external customer needs for technical support of computers, mobile phones and software

Mission Viejo Ca

• Overseeing 40 employees training and development. • Increase sales through strategy development designed for local customer needs, balancing with the effective execution and team support of overall Microsoft retail strategies Determine, set, and regularly monitor staffing levels, including recruiting, scheduling and payroll management• Coordinate external customer needs for technical support of computers, mobile phones and software

San Luis Obispo Ca

· Managed 70+ Direct Reports (including 6 Managers).· Achieved Year-over-Year Sales Growth. Grew business from 17 million in sales to 25 · Consistently lead market and region with Apple care, One to One, Personal setup results · Developed Business Plans Growth & Development of the Store, Market & Team. · Coached and Developed Team members to achieve promotions and growth. · Developed successful strategies for customer loyalty and experience · Achieved multiple Apple Ovation awards for finishing in Top 5 in (NPS) Scores· Launched iPad 2 and iPhone 4s as well as introduced Verizon and Sprint as available carries for iPhone

Marlton Nj

· Managed 100+ Direct Reports (including 8 Managers).· Achieved Year-over-Year Sales Growth. Grew business from 20 million to 32 million· Consistently lead market and region APP, MobileMe, One to One and NPS results· Developed Business Plans for Growth & Development of the Store, Market and Team. · Coached & Developed Team members to achieve promotions and growth· Implemented strategies for customer loyalty & experience for internal & external customers · Achieved 6 Apple Ovation awards for NPS for Red Zone, Genius Team and Training team· Launched iPhone 3Gs, iPhone 4 and iPad

Christiana Delaware

· Responsible for high-level direction and development. · Managed 125+ Direct Reports (including 6 Managers). · Developed Business Plans for Continued Growth. · Achieved Year over Year Sales Growth from 32 million in sales to 50 million · Launched iPhone Rev.1, iPhone 3G · Certified in Training and Development (Conducted and Certified Trainers).

Pa, Ny, Nj, Oh

· Oversaw 13 stores in PA, NJ, OH & NY· Worked as a team to increased sales in 2003 and 2004; 13.3% and 11.9% respectively· Established incentive programs for Associates that met and exceeded sales goals· Developed six store managers over three years· Initiated Manager Development Program requiring trainies to complete curriculum and attend off-site management training classes· Decreased district inventory of discontinued and slow moving merchandise by daily monitoring of inventory and creating reward incentive programs for successful product clearance. · Managed sales salaries in District by creating a template to compare sales vs. hourly wages

· Grand Opened East Brunswick NJ, Seven Corners VA & Plymouth Meeting PA stores · Supervised store fixtures and merchandising setup· Conducting sales training for each crew· Earned multiple sales performance awards· Relocated twice to support struggling low performing legacy stores· Evaluated & assessed sales performance issues & implemented strategic realignment· Developed two Store Managers and two District Department Managers by implementing training curriculum and Store Manager Training programs

Sherman Oaks Ca

· Sales Manager for 1 year in Sherman Oaks, a 10 million a year store. · Supervised monthly sales promos, signed off on all staff scheduling. · Hosted daily sales training and role playing classes, handled recruiting · Set Associate and store monthly goals · Awarded Employee of the Year in 1994· Recognized for outstanding sales performance, uncompromising customer service & sales staff support· Dept MGR in Accessories & Drums over-seeing weekly purchase orders & Weekend Radio Promo prep. · Built used inventory through trades and cold call campaigns · Recognized as a Top 10 drum salesperson in the chain for meeting and exceeding monthly sales goals