Brent Daniel Email & Phone Number

South San Francisco, California, Us

Leading a team of analysts (and doing quite a bit myself) to understand the effectiveness of the work environments at Genentech. I enjoy applying my data skills to consult with the various part of the Workplace Effectiveness organization and bring back results from the analytics team to solve business questions. I also guide the team towards successful research, measurement, data management and analysis to meet the organization's needs.

South San Francisco, California, Us

Bringing the concept of flexible working environments to Genentech, based upon my 8 years of doing so at Sun Microsystems. Applying my data skills to leading the effort to research the effects of the Neighborhood Work Environments from various data sources, as well as trying to bring understanding to utilization patterns.

Oakland, California, Us

Improve one of six Core Processes to bring the customer experience up to par with the best in customer experience (beyond the best in Health Care).

San Jose, Ca, Us

Lead the adoption of Operational Excellence (business process improvement) in the North America Product organization. Focus on operational efficiencies, process improvements, and getting the business aligned to go after the right targets.o Developed improvement priorities by analyzing impact of 80 factors which may predict customer churn.o Identified root causes of 45% of system failures by analysis of system data o Developed methods for convincing senior staff to adopt Operational Excellence principles in their work.o Identified opportunities for reduction of cross border trade declines through data analysis and cross functional collaborationo Developed solutions to how products requirements omit essential partner/channel requirements.o Taught Statistical Hypothesis Testing classes

Sunnyvale, Ca, Us

Performance improvement expert, leading process changes towards improving performance of Customer Support. o Decreased by 40% the time for new hire technical support engineers to reach standard performance levels by developing, launching and managing a new On Boarding process.o Achieved 30% post-launch issue reduction on a changed support procedure pilot by guiding team through a establishment of Readiness Criteria, conducting Readiness Assessment, and developing action plans.o Key member of in-progress full-scale process redesign for Customer support, leading Staffing team, Metrics team, and working side by side with senior management.

Palo Alto, Ca, Us

Manager of the effort to evolve Sun's Marketing organization into one that incorporates more science in decision-making.o Led five marketing teams towards establishing consistent models of ROI, guiding $100M of CMO investment decisions.

Palo Alto, Ca, Us

Lead efforts to drive higher margin and more revenue through applying change management techniques. • Preserved $40M in sales margin by saving a derailed project to improve the process by which sales deals are approved.• Improved Customer Feedback Index by 35% by creating and implementing processes to launch a loyalty program for Sun's best customers, including simultaneously leading implementation on 19 account teams across the world.

Palo Alto, Ca, Us

Sun Connected Network Services: Customer Operations:Lead Black Belt, creating the operational infrastructure to deliver services to Sun’s customers over the network, diagnosing problem areas, selecting improvement projects and managing other Black Belts• Delivered 40% improvement in the cycle time by which Sun eliminates gaps and deficiencies in the database that support engineers use to solve customer problems, leading to reduced support costs. Used Six Sigma DMAIC.• Increased the response rate by 108% on e-Marketing campaigns that convert customer registration data into sales leads. Used Six Sigma DMAIC.

Palo Alto, Ca, Us

Sun Special Assignment: fault management technology initiative:Lead Black Belt on cross-organizational initiative to improve the fault tolerance and fault handling of Sun products. Priority setting, gap analyses, measurement systems, improvement projections.

Palo Alto, Ca, Us

Sun Workplace Effectiveness Group/iWork Solutions Group:Key and founding member of strategy group that brought workplace innovations to Sun, influencing 20,000+ employees worldwide and delivering $300M/year in cost avoidance.• Improved employee satisfaction by 15% in how we deliver telephony solution that supports mobility using Six Sigma DMAIC.• Saved 125,000 hours/year employee time by consulting on office strategy with VPs of Sun’s Silicon Valley and Holland field organizations, leading the engagements, presenting findings and recommendations, and initiating implementation. • Saved over 90,000 hours/year employee time and increased retention rates by 0.5% in launching a program to provide Sun employees with "drop-in" locations to work, leading cross-functional implementation teams, managing communications team. • Proved the ROI to be 70% by developing program evaluation methods and validating the levels of utilization and increased level of employee productivity

Consulting/Client Services: Solved problems, evaluated client needs and advised clients on maintenance strategies. • Saved 240 hours on a $500,000 project by developing new methods to reduce configuration time.

Mba, Management Of Technology And Organizational Behavior

Ba, Architecture And Philosophy