-Own overall relationship with assigned customers, which includes: onboarding, support, increasing adoption and ensuring retention, satisfaction, and renewals-Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs-Manage all staffing/employee-related needs from new hire onboarding, training, production support, performance, and employee care.Drive accountability across the leadership team and frontline employees

• Helped manage payroll and register of employees.• Improved Guest Services handbook.• Improved departmental guidelines for customer departure and arrivals.• Improved communication techniques with different departments.• Developed schedules for Guest Service department.