Brent Whitaker Email & Phone Number

Philadelphia, Pa, Us

Sunnyvale, Ca, Us

Head of professional services for Walmart Commerce Tech. Responsible for overseeing the successful delivery of Walmart SaaS solutions for omni-channel fulfillment.

Roswell, Georgia, Us

• Led the global Sales operations, enablement, forecasting, KPI measurement, complex opportunity pricing & contracting processes for our supply chain warehouse automation customers.• Drove the budgeting, revenue operations analytics and P&L management for a $30M Sales organization. Successfully managed expenses within 10% of the target budget. Presented results regularly to the CEO, CFO, CCO and SVPs. • Designed and managed the Sales commission plans and the new seller on-boarding program to drive SaaS sales. Increased new seller readiness to build pipeline by 90 days.• Analyzed, designed and implemented more efficient sales processes in Salesforce to drive pipeline progression and revenue operations improvement. Reduced opportunity cycle time by 25%.• Evaluated, selected, and implemented new sales systems for lead generation (SalesLoft) (6 weeks to successful launch), complex pricing (DealHub) (8 weeks to launch), contract lifecycle management (LinkSquares).

Conway, Arkansas, Us

• Launched a new SaaS company from divested IBM assets (Silverpop, Tealeaf, Coremetrics, Demandtec, and Payment Gateway) with initial revenue of ~$250M and 1200 employees. Reported strategy & results to private equity owner, Centerbridge.• Led the Professional Services, Customer Support, and customer training/education division which included 180 employees across 7 countries (US, Canada, India, Poland, UK, Australia, Japan).• Implemented the organizational structure, budget, technology systems (SalesForce ServiceCloud, Amazon Connect, PagerDuty, FinancialForce, AskNicely, Docebo), policies and processes for the new company. Migrated existing services data from IBM to the new company.• Analyzed major cost drivers and reduced Support costs by 33% or $3.9M in 1 year ($11.9M down to $8.0M) while improving NPS through building teams offshore (significant ramp in hiring in Poland and India) and rightsizing low to medium performers in high cost countries (US, Canada, UK).• Achieved excellent Net Promoter Score (NPS) measurement of 50+ for Customer Support, Professional Services, and Solution Enablement (customer training). Sold upsell, expansion, and resales opportunities at our strategic SaaS accounts.• Defined the strategic direction and business transformation plan to improve performance. Measured progress through weekly and monthly reporting dashboards and governance.

Armonk, New York, Ny, Us

• Leadership for the worldwide mergers and acquisition strategy for Watson Customer Engagement. Established strategic direction to optimize ROI for underperforming legacy IBM acquisitions. Hands-on approach to build the business case, define the sales value proposition and present to prospective buyers (private equity, system integrators, etc.)• Executed transactions resulted in increased income to IBM: $68M in 2016, $276M in 2017, $950M in 2018, and $300M in 2019. Transaction sales included intellectual property partnerships, divestitures, managed outsourcing partnerships, and source code licenses.

Armonk, New York, Ny, Us

• Accountable for profit & loss for a $100+M Services group with 500+ employees globally. Team configured, customized, and implemented various software packages at clients across retail, finance, and manufacturing verticals.• Consistently exceeded all objectives: Revenue, Margin, Utilization, successful go-lives. • Achieved record annual services bookings. Drove account management planning, expansion and upsell, and renewals into our SaaS account base.• Coached and mentored high potential employees in my organization. Improved employee engagement through transparent leadership approach and frequent communication. Grew technical skills required for shift to cloud based SaaS solutions.

Armonk, New York, Ny, Us

• Accountable for profit & loss for $100M Professional Services group in North America. • Grew revenue by 25% in 2012 and exceeded aggressive margin target.• Merged 3 Professional Services teams (Sterling, WebSphere Commerce, and iLog) into a single team with common processes, measurements, and methodology.

Dublin, Oh, Us

• Accountable for profit & loss for a $55M Professional Services team in the Americas (US, Canada, Brazil, Mexico).• Grew revenue by 11% in 2010.

Dublin, Oh, Us

• Accountable for profit & loss of a $47M Enterprise Solutions business.• Implemented a consistent project initiation and delivery model in NA, LA, and EMEA, including policies and procedures for scoping, estimating, contracting, forecasting, and delivery.

Dublin, Oh, Us

• Created the business plan, budget, and managed the P&L for the Enterprise Solutions team, focused on selling and delivering small high velocity projects ($10K to $250K).• Improved margins and delivery quality by leveraging the Global Delivery Center in India. Coached senior leaders on the best practices with working with offshore delivery models including skills growth for our technical delivery team.

• Implemented a new managed services business model for Yantra’s applications. Included P&L, contractual management, and client satisfaction with product, support, and services.• Managed 25+ client relationships, pilot deployments, and on-going operational system management for the managed services offering.Manager, Shared Services & Operations• Managed the consulting operations of a 50 person consulting group, including forecasting, resource planning, recruiting, staffing, budgeting, and compensation planning/management.• Created and rolled out Yantra’s Rapid Return Methodology, the staff and revenue forecasting process, and the project level of effort estimation tools and processes.Project Manager• Managed the on-time & on-budget delivery of Yantra OMS and WMS at multiple clients.

• Designed and developed Documentum software customizations.

London, Gb

London, Gb

• Delivered professional services to US clients in the Health Care Industry focused on business process reengineering, IT system selections and implementations, and large scale company right-sizing / restructuring analysis & execution.

London, Gb

Msie, Supply Chain Management, Industrial Engineering, Operations Research

Bie, Industrial And Systems Engineering