Brent Meredi Email & Phone Number

Johannesburg Area, South Africa

Johannesburg Area, South Africa

• Conduct individual, group, and organization-based training and development needs analyses and assessments.• Based on assessed need, plans, develops, and delivers or coordinates the delivery of individual and/or group training and instructional programs, encompassing a wide range of technical, operational, management, and/or other skills areas.• Develops or oversees the development of training curricula; formulates or reviews training outlines and determines appropriate instructional methodologies and formats; evaluates and recommends incorporation of vendor programs, as appropriate to meet overall training goals and objectives.• Oversees and coordinates the development and preparation of teaching and visual aids, instructional materials, computer tutorials, and reference materials appropriate to specific program objectives.• Conducted Contracting according to W&R SETA learnership requirements• Run W&R SETA learnership on SMME and workplace readiness, unit standard accredited• As appropriate to the individual position, coordinates, facilitates, and/or conducts specified development activities, such as planning retreats, team building programs, organization analyses, or restructuring exercises.• Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.• Provides day-to-day guidance and leadership to employee and organizational development consultants and training professionals.• Coordinate work flow and administrative activities necessary to deliver and document unit programs and activities.• Provides input and assists in the planning, assessment, and implementation of organizational goals and objectives, in line with overall university goals and objectives.• Performs miscellaneous job-related duties as assigned• Self-inform through attending trainings/seminars/meetings to keep to industry norms and trends (WRSETA/SANAS/DTI/SAQA/QCTO etc).

Randburg, Johannesburg

• Manage the recruitment, selection, placement, and induction of new sales agents. Manage the recruitment, selection, placement, and induction of new sales agents.• Ensure that the induction program and initial training of new sales agents keep abreast of latest organisational needs• Ensure that follow-up interviews are conducted with new sales agents within the probation period and get the final performance evaluation and recommendation from respective senior controller before permanent appointment of the driver is confirmed.• Develop a well-structured induction and training plan for new sales agents for implementation and presentation by Driver Trainers.• Implementing skills development initiatives.• Develop and maintain soft skills learning material for online/virtual and face-to-face classroom-based learning.• Delivery of face-to-face behavioural skills (Soft skills) programmes• Responsible to implement an administration system and process to ensure all new driver training and orientation is recorded• Design effective client specific, system, performance and process improvement training solutions by communicating with managers, conducting needs assessment, identifying performance gaps and implementing training best practices to ensure alignment with the needs of a diverse audience

Ranburg, Johannesburg

• Identify and assess the training needs of the company through job analysis and communication with management.• Develop, update, and maintain individual and group training programmes that addresses specific organisation needs• Develop and update training manuals that target tangible results• Effective Management and control of subordinates• Responsible to implement effective and purposeful training methods• Ensure that the Simulator is utilized to optimum efficiency• Responsible to continuously evaluate the effectiveness of simulator modules• Effectively manage the training facility and infra structure to ensure optimum utilization• Responsible to compile and implement monthly training plan • Responsible to implement an evaluation system to monitor driver performance pre and post training and to measure improved performance• Develops training plans and recommendations for building appropriate onsite content while keeping ongoing course material integrity a priority• Ensures consistency of content delivery for all training courses and required materials

Woodmead, Johannesburg

• Assist team members to effectively identify learning objectives and develop training content and practical activities, as assigned• Deliver assigned training programs• Provide support for external and internal audits and/or client requests for training history documentation and learning plans, as assigned• Look for and share with the team opportunities for continuous improvement of processes and training programs• Support Genesys group learning initiatives as assigned• Data Management• Interactive Technologies• Software/business systems training (other operational functional areas as needed)• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems• Fulfil requests by clarifying desired information; completing transactions; forwarding requests• Maintain call centre database by uploading information• Interact with customers online to provide and process information in response to inquiries, concerns, and requests about products and services• Gather customer’s information and determine the issue by evaluating and analysing the symptoms for customer queries• Research required information by using available resources• Identify and escalated priority issues per Client specifications• Redirect problems to the appropriate stakeholders• Offer alternative solutions where appropriate with the objective of retaining customers and clients business• Organise ideas and communicated verbal messages appropriate to the audience and situation• Follow up and made scheduled call-backs to customers where necessary• Stay current with system information, changes, and updates • Remain calm when customers were frustrated and have experience working with computers• Maintain a positive, empathetic and professional attitude toward customers at all times