Brent T. Email & Phone Number

Bellwood, Pa, Us

State College, Pennsylvania Area

• CRM analyst performing campaign configuration and primary unit support for 15 undergraduate admissions college and campus units• Deliver approximately 2,000 yearly email, SMS, postal and phone list campaign requests as part of the CRM team in the Slate system• Consistently maintain high level of accuracy of 98% or greater for delivery of all campaign communication configuration and peer review • Gather campaign requirements for future cycles• Act as CRM campaign and support… Show more • CRM analyst performing campaign configuration and primary unit support for 15 undergraduate admissions college and campus units• Deliver approximately 2,000 yearly email, SMS, postal and phone list campaign requests as part of the CRM team in the Slate system• Consistently maintain high level of accuracy of 98% or greater for delivery of all campaign communication configuration and peer review • Gather campaign requirements for future cycles• Act as CRM campaign and support resource for assigned units for any questions or issues• Triage campaign and service requests into Jira ticketing system• Monitor team workload and ticket status daily• Collaborate with team to improve CRM processes• Migrated Slate implementation documentation from SharePoint to the wiki• Migrated and archived Box data into SharePoint • Authored Wiki articles for general ISR UAO and CRM knowledge base • Collaborated with ISR team to improve UAO admissions processes• Performed LionPATH training Show less

Duncansville, Pennsylvania

• Provided technical support for portfolio software via phone, email, and webinar. • Tested new software versions, reported and tracked bugs, and developed test plans. • On-boarded and trained new customers.• Created technical documentation for software manuals and online access with Microsoft Office and SharePoint.• Maintained daily stock and bond trading and investment information on customer investment portfolios.

Altoona, Pennsylvania Area

• Provided technical support for business continuity and disaster recovery planning software problems via phone, email, and webinar.• Provided 24/7 on call support.• Performed software training and sales demonstrations.• Developed and executed customized training programs and agendas tailored to client’s specific needs. • Created and wrote test cases, reported and tracked bugs, within the SDLC framework.• Authored various pieces of technical documentation including software… Show more • Provided technical support for business continuity and disaster recovery planning software problems via phone, email, and webinar.• Provided 24/7 on call support.• Performed software training and sales demonstrations.• Developed and executed customized training programs and agendas tailored to client’s specific needs. • Created and wrote test cases, reported and tracked bugs, within the SDLC framework.• Authored various pieces of technical documentation including software requirements user manuals and online help with Microsoft Office, RoboHelp and MadCap Flare help authoring software. • Administered Microsoft CRM (built pages, reports), and maintained customer relationship information.• Managed projects, assisted in facilitation of timelines and software release dates, collaborated with team members on software requirements. • Assisted with creation of business continuity and disaster recovery plans. Show less

Highspire, Pennsylvania

• Developed and tested computer programs utilizing scripting and document creation tools for commercial printing for high volume commercial printing for direct mail, tax forms and various other applications.• Excelled as senior level programmer and project manager for high priority and multi team member projects. • Trained new programmers in software, tasks, and procedures.• Assisted sales staff as technical liaison to current and prospective customers; provided time and feasibility… Show more • Developed and tested computer programs utilizing scripting and document creation tools for commercial printing for high volume commercial printing for direct mail, tax forms and various other applications.• Excelled as senior level programmer and project manager for high priority and multi team member projects. • Trained new programmers in software, tasks, and procedures.• Assisted sales staff as technical liaison to current and prospective customers; provided time and feasibility estimates to customers. • Reviewed, tested, and selected industrial printing software for business unit. • Developed and maintained systems of programs for PSECU online bill pay and State of Pennsylvania UndergroundStorage Tanks insurance program. Show less

Newington, Ct

• Developed and tested computer programs utilizing scripting and document creation tools for commercial printing for direct mail.• Performed quality assurance as a part of a team to verify final product was free of defects. • Maintained on call status for after-hours support.

Bachelor Of Science (B.S.), Computer Systems Management

Associate Of Applied Science (A.A.S.), Computer Programming / Business

Diploma, Computer Programming And Design Concepts

Diploma, College Preparatory