Brent O'Neill Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• I was accountable for overseeing the development and operations of software and services that form the Automation Ecosystem, along with the Infrastructure Architecture and Design service functions that support the.
• Spearheaded the creation of Roadie the ChatBot: an internal use chatbot developed in-house—utilising AWS serverless technologies—on the WebEx collaboration platform, providing seamless chatbot integrations for business.
• Successfully expanded the Roadie ChatBot through the subsequent roll out of Puppet, which serves as a large-scale automation team evolution whilst providing essential WebEx services support for human resources, legal.
• Successfully capitalised on existing remote working infrastructure technologies to ensure continued efficiency during COVID-19 to meet automation objectives.
• Maintained a high level of engagement across the Automation and Design Team to enable outcomes during COVID-19 using engagement best practices and empathetic approaches to workforce and workflow management.

Melbourne, Victoria, Australia

• Oversaw an operational budget of over $6 million, while taking responsibility for team leadership and development, financial planning, budgeting, reducing OpEx via lifecycle management (LCM), and strategic direction..
• Led and delivered numerous projects and initiatives, such as the Automated Hybrid Cloud project, which allowed for automated server deployments. Under this system the average cost of delivering a server from.
• Pioneered the company’s Automation Ecosystem while establishing the practise of tools and processes that allowed for subsequent positive outcomes as part of the Infrastructure Automation Manager. As part of this I also.
• In response to the success of the Automation Ecosystem Project, I was invited to present at Puppet Live on the key wins realised on the back of the project.

Melbourne, Victoria, Australia

• I was responsible for an operational budget management of $6 million while leading a team of 12 members split across two geographies to meet assigned ITIL SLA targets while delivering lifecycle initiatives developed on.
• Handpicked the Engineering Lifecycle Services team to optimise successful outcomes and build a positive team environment by capitalising on the extensive prior networking I undertook during my time working with NAB Bank.
• Took ownership of developing a collaborative team ethos to ensure that everyone had a winning approach and remained excited by the lifecycle work we had been tasked with.
• Appointed by senior management to provide a more focussed approach to Lifecycle initiatives. As part of this I developed and presented the benefits of Lifecycle and keeping software currency to an N-1 cycle—both.
• Successfully fostered a team environment that generated outside-of-the-box discussions on how to improve or create new processes to deliver better service to the ANZ Bank, with the primary focus on developing a skilled.

Melbourne, Victoria, Australia

NAB Data Centre

• I was responsible for maintaining, uplifting and expanding the design consultancy and capacity planning of the VMware ESX farms which are built on a HP c7000 chassis with BL490 Blades.Key duties included:
• ESX Infrastructure design recommendations and capacity planning.
• Identifying and troubleshooting VMware ESX and vSphere problems that may arise.
• Identifying and troubleshooting of associated HP c7000 chassis & BL490 Blades which run ESX.
• Working in an ITIL Environment with strict change management policies.
• Supporting 22 ESX clusters with over 115 ESX hosts – a combination of ESX 4.0 & 3.5.

• I was responsible for the fast and accurate diagnosis and resolution of the multitude of Windows server incidents that arise over the 6,000+ servers at the NAB, ensuring that all SLA’s are met on a case-by-case.
• Identifying and troubleshooting of all Windows Server issues across multiple sites of the NAB.
• Working in an ITIL Environment with strict SLAs.
• Communicating with the business units and other technology groups in order to get change approval to resolve production problems that arise.
• Supporting over 6,000 servers in an enterprise environment.
• BAU support for Level 2 & 3 incidents relating to any technical issues on Windows Server 2000, 2003 and 2008.

• My role was to provide IT Infrastructure Management and in-house support for all infrastructure / systems and user support. Maintaining 99% availability and uptime, I also completed projects, details of which have been.
• IT Infrastructure Maintenance and support for all network infrastructure, servers and PCs as well as Vendor relationship management.
• Project work, including a rework of the network involving:o Redesign and relocation of infrastructure projects.o Redesign of the Active Directory OU structures and Group Policy, DNS and DHCP scopes. o As part of the.