• After 4 years of continued growth, I was afforded the opportunity to act in the General Sales Manager role for a period of 14 months, where I was solely responsible for overseeing the productivity of one New Car Sales Manager, two Business Managers, one Aftermarket Manager and 9 Sales Representatives;• Full accountability for the attraction, onboarding, training and mentoring of team members;• Consistently achieved and exceeded dealership targets in sales, finance and after care as well as individual KPIs;• Development and maintenance of long-term customer relationships to support and grow future sales;• Management of stock levels and stock forward ordering for both new and used vehicles, undertaking all dealership valuations and purchasing of used car stock;• Increased market penetration of Finance and After-Market Sales through a range of bespoke initiatives; • Year-on-year increases in customer satisfaction index (CSI) through the implementation of targeted customer service satisfaction programs and consistently maintained a high national average; • Conducting marketing campaigns and managing online business presence and brand awareness through both the dealer websites and Autogate;• Maintain branch sales of between 100 and 130 new and used cars per month.

• Managed team of six sales & support personnel to consistently exceed monthly sales targets across both new and used car sales, as well as finance and after care;• Maintaining status of number one volume Kia dealership nationwide;• Facilitated effective implementation of all dealership processes and procedures, conducted marketing campaigns and managed the online presence of the dealership;• Management of new and used car stock levels, doubled open and closing of all sales across new and used cars; • Provide customer service excellence through expert management and maintenance of existing accounts, and keeping product knowledge up to date to provide customer back up when needed;• Undertake cold calling to create new business and presented sales demonstrations to maximise exposure; • A variety of administrative functions including dual calls with suppliers, managing debtor reports, quoting and reviewing fortnightly reports to prepare monthly forecasts;• Close liaison with the Branch Manager to ensure awareness and alignment with strategic direction and change leadership as required.

• Contribution to the maintenance of status of number one volume Kia dealership nationwide;• Achieve all designated sales KPIs in both new and used vehicles;• Provision of exceptional customer service, including customer satisfaction follow-up calls; • Aligning behaviours with all dealership processes and procedures, and contribute to marketing campaigns;• Provide customer service excellence through expert management and maintenance of existing accounts, and keeping product knowledge up to date to provide customer back up when needed;• Undertake cold calling to create new business and presented sales demonstrations to maximise exposure; • Close liaison with the Sales Manager to ensure awareness and alignment with strategic direction and change leadership as required;• Demonstrated commitment to personal improvement and career skills development.