Accountable for the support and governance of the RUN function associated with the End User Experience (EUX) Platform.Manage CBA & Technology Partners, to deliver the required outcomes and improve engagement with stakeholders.Provide effective risk management and compliance; Identifying and managing operational risks in the delivered IT services.

ResponsibilitiesOwn and lead technical governance over services delivered by strategic supplier partners and vendors. Provide expert technical assistance, support and guidance in the Operational (RUN) function of Enterprise Mainframe domain. Focal point for MSP Operations team out of Brazil. Act as critical contact point for major incidents and significant changes impacting customers. Ensure all Bank compliance and risk obligations are met. Serve as Problem and Change champion for domain… Show more ResponsibilitiesOwn and lead technical governance over services delivered by strategic supplier partners and vendors. Provide expert technical assistance, support and guidance in the Operational (RUN) function of Enterprise Mainframe domain. Focal point for MSP Operations team out of Brazil. Act as critical contact point for major incidents and significant changes impacting customers. Ensure all Bank compliance and risk obligations are met. Serve as Problem and Change champion for domain. Contribute to Service Strategy and Enterprise Technology Roadmap. Achievements• Mentor MSP Run resources to ensure critical knowledge handover and capability uplift across the team. • Review Change practices and implement enhancements to deliver increased stability and minimise change related Incidents. • 6 month secondment as Service Owner during transition of Director role. Overall accountability for strategic direction, stability, and service delivery of platform.• Coordinated cross functional teams to implement SOX related deliverables, addressing audit issues and achieving enterprise risk compliance.• Domain Problem and Change champion. Contributed to SITMANs, PIRs, P1/P2 Incidents, Enterprise CAB meetings and forums.• Acted as client Project Manager for a number of Infrastructure projects, leading team through transition to Agile methodology and framework for domain project execution. Show less

ResponsibilitiesSenior management of multiple teams across heterogeneous platforms. Full ownership of strategic direction, resourcing, delivery and performance. Led 7 teams (~60 staff) across Mainframe, Novell, Middleware, Distributed Backup and Recovery, and Web Services. Ensure all infrastructure domains aligned to Enterprise standards and methodologies. Ongoing evaluation of existing processes and structures to identify and deliver efficiencies and cost savings. Own and co-ordinate… Show more ResponsibilitiesSenior management of multiple teams across heterogeneous platforms. Full ownership of strategic direction, resourcing, delivery and performance. Led 7 teams (~60 staff) across Mainframe, Novell, Middleware, Distributed Backup and Recovery, and Web Services. Ensure all infrastructure domains aligned to Enterprise standards and methodologies. Ongoing evaluation of existing processes and structures to identify and deliver efficiencies and cost savings. Own and co-ordinate Disaster Recovery portfolio for SGB brand. Achievements• Consolidation of Operations teams, delivering reduction in overtime and aligning work patterns across the Enterprise.• Worked with vendor to facilitate tactical solution for repeated server backup failure, pending rollout of Enterprise Backup and Recovery strategy.• Project Manager for Core software tool refresh, prerequisite for transition of service to IBM.• Operations lead in transformation of core infrastructure onto new hardware, and deployment to enterprise data centres.• Manage the outsourcing of service to MSP under new enterprise MSA. Key focal point for all transition activities - (Knowledge Transfer, fill contestable roles, HR tasks, implementation) • Realise commercial benefits, FTE headcount decrease, lower software costs, and enterprise alignment utilising common MSP.• All APRA Disaster Recovery deliverables achieved with full compliance Show less

ResponsibilitiesManagement and strategic direction for Production Support and Testing Support services across St George mainframe domain. Co-ordinate and deliver 24x7 support for operations and application teams. Provide consultancy and guidance to the Business to deliver enhancements and required changes seamlessly. Achievements• Implemented robust chargeback procedures for Testing services, resulting in significant decrease in FTE headcount costs.• Delivered improvement… Show more ResponsibilitiesManagement and strategic direction for Production Support and Testing Support services across St George mainframe domain. Co-ordinate and deliver 24x7 support for operations and application teams. Provide consultancy and guidance to the Business to deliver enhancements and required changes seamlessly. Achievements• Implemented robust chargeback procedures for Testing services, resulting in significant decrease in FTE headcount costs.• Delivered improvement and consolidation across job scheduling, automation, and output management, resulting in cross platform capabilities, improved batch timings and decrease in CPU usage.• Successful implementation of St George into COIN network (RBA mandated). Performed project management, design, coding, testing, implementation and PIV for all partnering financial institutions. Show less

Responsibilities24x7 contact point for critical production incidents. Co-ordinate restoration activities and communication across management and infrastructure towers. Chair CAB (change) meetings with IT stakeholders. Ensure permanent resolution identified and deployed for all Problems.Achievements• Aligned change approval methodology across the enterprise, resulting in greater visibility across Enterprise changes and improved stability• Reviewed communication processes and… Show more Responsibilities24x7 contact point for critical production incidents. Co-ordinate restoration activities and communication across management and infrastructure towers. Chair CAB (change) meetings with IT stakeholders. Ensure permanent resolution identified and deployed for all Problems.Achievements• Aligned change approval methodology across the enterprise, resulting in greater visibility across Enterprise changes and improved stability• Reviewed communication processes and implemented bespoke subscriber groups, improving the user experience for stakeholders.• Implemented application specific critical situation teams across infrastructure towers, decreasing restore time for critical incidents Show less

Responsibilities24x7 support for mainframe operations and applications. Install, test and configure software in mainframe environment. Represent operations in Change process to minimise incidents. Maintain strong and productive relationships with vendors and suppliers. Support and configure Disaster Recovery processes and environment.Achievements• Implemented improved Disaster Recovery processes and infrastructure, resulting in improvement in RTO for mainframe.• Deployed… Show more Responsibilities24x7 support for mainframe operations and applications. Install, test and configure software in mainframe environment. Represent operations in Change process to minimise incidents. Maintain strong and productive relationships with vendors and suppliers. Support and configure Disaster Recovery processes and environment.Achievements• Implemented improved Disaster Recovery processes and infrastructure, resulting in improvement in RTO for mainframe.• Deployed Test Data Management software, tested and documented solution. Enabled faster and simpler refresh of testing environments. • Consolidated ad-hoc support arrangements into approved roster encompassing all mainframe teams, providing improved clarity and decrease in escalation and restoration times for incidents Show less