Brenton Hancock Email & Phone Number

Newcastle, New South Wales, Australia

Data Centre Services Unified communications

Newcastle, New South Wales, Australia

Duties include:• Managed ticket queues for the infrastructure team • Served as an escalation point for inquiries from the Service Desk.• Assisted in End Point management using MECM/SCCM & Endpoint/Intune.• Provided technical assistance for customers on email & exchange issues, including managing & creating shared emails, resource & distribution groups.• Assisted in the implementation of new & existing Group Policy.• Installed & set up new Server hardware Infrastructure. • Wrote & edited Visual Basic and PowerShell scripts for servers & systems. • Managed software licensing, including Microsoft, Adobe & Zoom, ensuring compliance & cost-effectiveness.• Coordinated with Telstra to provision new mobile numbers & internet connections for various sites, ensuring seamless connectivity and communication.• Helped document the network with Netbox.• Contributed to multiple internal and public-facing Knowledge Base Articles on various topics.

Newcastle, New South Wales, Australia

Combination Help Desk & Desktop support role for the onsite campus, My major Duties a in this role include:- Level 1 Help desk support for 250+ locations including Primary & Secondary Schools, Volunteer organizations, After School Hours Care Facilities & a Bank.- Desktop Support for 200+ staff onsite at the 2 separate Newcastle Locations - Troubleshooting and repair for common Hardware and software issues both in person and over the phone.- Deployment of Software through SCCM/MEMC- Imaged Laptops- Asset Management Ticketing systems used:-Service Now

Newcastle, New South Wales, Australia

Break Fix Field Technician for major computer brands certified to work on:- Dell laptops, Tablets & Desktops- Lenovo Laptops, Tablets & Desktops- HP Laptops and Desktops- Apple iMacs and MacbooksCertified Govconnect contract worker working out of different departments for the NSW government in Newcastle and Gosford to help troubleshoot and fix various issues onsite.Duties include:-Helping to train new team members.-Parts ordering, handling & shipping.-troubleshooting system issues and fixing problems-Reimaging NSW gov laptops-Phone support-Meeting many different clients SLA's & updating tickets on a daily basisTicketing Systems Used:-Servcie Now -SRMS

Hunter Valley

Busy B Technology was started in 2016 offering software fixes and hardware repairs for sevral computing systems including Windows & Apple computers. Major duties included: -Troubleshooting system hardware-Windows installations -Malware & Virus removal -Software installation-Training & Teaching new technologies and systemsTicketing Systems used:-Jira-Repair Shoppr-Spiceworks Cloud Help Desk

Online

Upwork.com (now defunct) was a freelancing website where I solicited freelance writing and freelance computer/IT assistance.Mainly I was tasked with connecting onto someone's computer using TeamViewer to help fix an issue that they were having that they were unable to rectify themselves.Ticketing System Used:- Email

Cessnock

Shop Assistant duties included:- Training new staff- Money Handling- Inventory Management- Short Cook duties including cooking and cleaning of Grill area.

Cessnock

Promoted to one of 2 Assistance to the manager in 2012. My duties included sending away money orders for Motopass, Fleet, and other fuel Cards as well as implementing the new inventory and stock-take system I helped create from scratch. Previously there was no inventory or stock-take system in place until I created the system with help of the PEC Retail 8500 Retail POS that the store had acquired.The PEC Retail 8500 POS was an old IBM system that ran IBM DOS Through trial and error I found the capabilities in not only the stocktaking capabilities but also in the fuel ordering and estimation of current tanks which helped to cut down on loss and over-ordering of fuel and stock. Something that saved the company money. In DEC of 2010 Daily takings sat around 8K with no knowledge of profit or loss. After 3 months of taking over to Assistant to the manager, daily takings went from 8K to 12K with an exact dollar and cent profit and loss on all products in-store (minus a few dozen items that were with the store on purchase with no purchase info.

Cessnock, New South Wales, Australia

Worked in two locations for DARTON including the 24 hour United Service station in Cessnock as well as the BP service station in Weston. In my time in the role, I learned basic shop-keeping skills including taking money, giving change, dealing with theft, and other such duties.FUN FACT:The Weston BP was once Originally owned by by Grandfathers Uncle Jock

Certificate Iv: Cyber Security, Information Technology

VU21988 | Utilise basic network concepts and protocols required in cyber security VU21989 | Test concepts and procedures for cyber.

Certificate Iii, Information & Digital Media Technology

BSBWHS304 | Participate in WHS communication and consultation processes ICTICT306 | Migrate to new Technology ICTICT302 | Install.

Certificate Iv: Leadership And Management, Organizational Leadership

BSBPEF402 | Develop personal work priorities. BSBLDR411 | Demonstrate leadership in the workplace. BSBTWK401 | Build and maintain business.

Certificate Iv: Entrepreneurship And New Business

BSBESB301 | Investigate business opportunities. BSBESB402 | Establish legal and risk management requirements of a new business venture..