Brenton Hancock Email & Phone Number

Newcastle, New South Wales, Australia

Data Centre Services Unified communications

Newcastle, New South Wales, Australia

• Duties include:
• Managed ticket queues for the infrastructure team
• Served as an escalation point for inquiries from the Service Desk.
• Assisted in End Point management using MECM/SCCM & Endpoint/Intune.
• Provided technical assistance for customers on email & exchange issues, including managing & creating shared emails, resource & distribution groups.
• Assisted in the implementation of new & existing Group Policy.

Newcastle, New South Wales, Australia

Combination Help Desk & Desktop support role for the onsite campus, My major Duties a in this role include:- Level 1 Help desk support for 250+ locations including Primary & Secondary Schools, Volunteer organizations, After School Hours Care Facilities & a Bank.- Desktop Support for 200+ staff onsite at the 2 separate Newcastle Locations - Troubleshooting.

Newcastle, New South Wales, Australia

Break Fix Field Technician for major computer brands certified to work on:- Dell laptops, Tablets & Desktops- Lenovo Laptops, Tablets & Desktops- HP Laptops and Desktops- Apple iMacs and MacbooksCertified Govconnect contract worker working out of different departments for the NSW government in Newcastle and Gosford to help troubleshoot and fix various.

Hunter Valley

Busy B Technology was started in 2016 offering software fixes and hardware repairs for sevral computing systems including Windows & Apple computers. Major duties included: -Troubleshooting system hardware-Windows installations -Malware & Virus removal -Software installation-Training & Teaching new technologies and systemsTicketing Systems used:-Jira-Repair.

Online

Upwork.com (now defunct) was a freelancing website where I solicited freelance writing and freelance computer/IT assistance.Mainly I was tasked with connecting onto someone's computer using TeamViewer to help fix an issue that they were having that they were unable to rectify themselves.Ticketing System Used:- Email

Cessnock

Shop Assistant duties included:- Training new staff- Money Handling- Inventory Management- Short Cook duties including cooking and cleaning of Grill area.

Cessnock

Promoted to one of 2 Assistance to the manager in 2012. My duties included sending away money orders for Motopass, Fleet, and other fuel Cards as well as implementing the new inventory and stock-take system I helped create from scratch. Previously there was no inventory or stock-take system in place until I created the system with help of the PEC Retail.

Cessnock, New South Wales, Australia

Worked in two locations for DARTON including the 24 hour United Service station in Cessnock as well as the BP service station in Weston. In my time in the role, I learned basic shop-keeping skills including taking money, giving change, dealing with theft, and other such duties.FUN FACT:The Weston BP was once Originally owned by by Grandfathers Uncle Jock

Certificate Iv: Cyber Security, Information Technology

VU21988 | Utilise basic network concepts and protocols required in cyber security VU21989 | Test concepts and procedures for cyber.

Certificate Iii, Information & Digital Media Technology

BSBWHS304 | Participate in WHS communication and consultation processes ICTICT306 | Migrate to new Technology ICTICT302 | Install and.

Certificate Iv: Leadership And Management, Organizational Leadership

BSBPEF402 | Develop personal work priorities. BSBLDR411 | Demonstrate leadership in the workplace. BSBTWK401 | Build and maintain business.

Certificate Iv: Entrepreneurship And New Business

BSBESB301 | Investigate business opportunities. BSBESB402 | Establish legal and risk management requirements of a new business venture..