Brent Bowman Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Nepean, Ontario, Canada

Responsible for the management, development, and growth of the business in a successful and fast-paced family-owned company. • Management, development, and growth of the business and staff in a successful and fast-paced family-owned company • Provide direction and delegate tasks and responsibilities to the technicians and administration staff • Ensure overall delivery and quality of the team’s offerings to customers • Develop and communicate strategy and… Show more Responsible for the management, development, and growth of the business in a successful and fast-paced family-owned company. • Management, development, and growth of the business and staff in a successful and fast-paced family-owned company • Provide direction and delegate tasks and responsibilities to the technicians and administration staff • Ensure overall delivery and quality of the team’s offerings to customers • Develop and communicate strategy and structure • Budget and resource planning • Develop key performance goals for functions and direct reports • Evaluate and decide upon key investments in equipment infrastructure and talent • Overseeing numerous ongoing projects with shifting priorities • Lead in developing alternatives that will improve methods and results • Oversee key hiring and talent development programs • Report key results to the company president • Engage with the company president in broader organizational strategic planning Show less

Ottawa, Ontario

• Detailed customer service and coordination for our clientele • Creating a climate that encourages open communication and problem solving• Accountable for the delivery of a high level of customer service by the after sales service team• Leading the After Sales Service team through forecasting and scheduling whilst maintaining a positive attitude and outlook towards change • Maintaining a positive relationship with our customers throughout times of change • Creating and… Show more • Detailed customer service and coordination for our clientele • Creating a climate that encourages open communication and problem solving• Accountable for the delivery of a high level of customer service by the after sales service team• Leading the After Sales Service team through forecasting and scheduling whilst maintaining a positive attitude and outlook towards change • Maintaining a positive relationship with our customers throughout times of change • Creating and sustaining the conditions necessary for a positive environment focused on making teamwork apriority• Planning a course of action by forecasting, setting objectives, scheduling, creating a budget, and procedures• Maintaining accurate history relating to after service warranty claims• Creating a climate that encourages a response of strong commitment• Management of team members • Improve knowledge, attitude and skill through continuous learning• Analyze significant variances from standard to determine causes • Accountable for the timely resolution of after sales service claims• Lead in developing alternatives that will improve methods and results• Effectively de-escalating difficult situations through active listening techniques• Facilitating discussions with peers in order to develop standard operating procedures and best practices• Ensuring that the customer experience is always pleasant and productive by communicating expectations to my team, standardizing processes, and providing constructive feedback Show less

Yellowknife Nt/Whitehorse Yt

• Being the Customer Care Champion by providing leadership to all Contact Centre staff • Formulate operation strategies to build and maintain the required infrastructure to adequately support service levels • Actively support and grow the initiatives of the Performance Management Program • Implement marketing and sales campaigns, strategies and policies to support subscriber & revenue targets.• Manage service level and workflow through Team Leads in all areas• Identify any… Show more • Being the Customer Care Champion by providing leadership to all Contact Centre staff • Formulate operation strategies to build and maintain the required infrastructure to adequately support service levels • Actively support and grow the initiatives of the Performance Management Program • Implement marketing and sales campaigns, strategies and policies to support subscriber & revenue targets.• Manage service level and workflow through Team Leads in all areas• Identify any potential risks or changes in advance of additional costs being incurred• Review and monitor daily and monthly services levels in conjunction with targets, develop service level contingency plans to address service level challenges, implement as required • Ensure training programs achieve the required business objectives (sales, service and repair) and identify areas requiring improvement• Monitor all Contact Centre related Profit and Loss (P&L) activity to ensure compliance within prescribed budget parameters• Manage change and process improvement activities within the team. This includes engaging employees in creating and supporting continuous improvement, and managing the impact of change on our customers• Train Customer service representatives to be customer advocates and solution providers who can handle most problems immediately • Responsible for performance management of all staff including conducting annual performance evaluations, coaching, knowledge and skills development, discipline, work plans and attendance management, and schedule adherence• Demonstrate and role model a passion for meeting customer commitments by ensuring timely responses to customer enquiries and timely resolutions of all customer complaints and inquiries received by phone, mail and email• Motivate and generate enthusiasm to ensure high morale in the Contact Centres. Create and maintain a goal-oriented work environment that combines learning, achievement, recognition and a team spirit• Show less

• Manage sales targets, client contracts, computerized inventory, and bookkeeping• Arrange store displays; handle local marketing, and advertising• Responsible for all hiring, training, supervision, coaching, and performance management for up to 10 employees• Order and receive necessary stock into inventory• Oversee day-to-day operations and assign daily tasks• Prepare weekly sales volume reports• Answering telephone and electronic inquiries• Liaising with business… Show more • Manage sales targets, client contracts, computerized inventory, and bookkeeping• Arrange store displays; handle local marketing, and advertising• Responsible for all hiring, training, supervision, coaching, and performance management for up to 10 employees• Order and receive necessary stock into inventory• Oversee day-to-day operations and assign daily tasks• Prepare weekly sales volume reports• Answering telephone and electronic inquiries• Liaising with business clientele, and suppliers• Resolve customer complaints• Recruitment and training• Make bank deposits Show less