Brent Wilhelm Email & Phone Number

Dallas, TX, US

Plano, Texas, United States

Dallas, Texas, United States

As a Quizmaster, I prepare presentations to deliver in entertainment venues using provided materials from Geeks Who Drink for groups of anywhere from 10-50 players. I deliver a dynamic and entertaining presentation, reviewing answers, and giving awards throughout the evening.

Dallas, Texas, United States

As a Hypercare Support Specialist, I provide essential guidance as law firms transition from their implementation processes to going live with the Centerbase software. I assist in identifying possible remaining data issues, as well as providing guidance on processes and product features. When a customer has completed their Hypercare time, they usually feel.

Dallas, Texas, United States

Dallas, Texas, United States

Working from daily task list, located addresses needing to complete census surveys, Completed interviews at addresses with residents or left notice of visit. Performed follow-up visits as needed.

Dallas/Fort Worth Area

• Prepared and delivered live group training at user conferences and in webinars for customers and partners
• Produced end-to-end technical training videos, providing customers with the flexibility of on-demand training
• Developed certification program for consultant trainers utilizing business application, ensuring best practices implementation
• Managed projects for requested customization work from customers, defining requirements and coordinating with resources to ensure on-time delivery of work

Dallas/Fort Worth Area

• Provided technical support to customer and partners, assisting in installation and implementation of business applications
• Documented resolutions provided in assisting customers and assisted in maintaining knowledge base for technicians and customers
• Instructed customers and partners in best practices for business application, improving usability of business application and customer satisfaction

Richardson, TX

• Communicated directly with customers to identify and resolve issues with data and business applications
• Troubleshot data transfer issues reported by customers

Garland, TX

I provided full service remote and onsite computer support for clients, supporting desktop PCs, peripherals and networks. I also created logos and business cards and custom graphics for their websites.

Dallas/Fort Worth Area

In January 2010, Savant Technologies was purchased by Clearpointe Technology out of Little Rock, Arkansas. I continued to provide strong customer service and tech support to our customers that continued with us after the acquisition as well as for the customers under Clearpointe's care.

Plano, Texas

Desktop support technician, responding to customer service calls, on-site and remotely. Provided support to desktops, networks, phone systems, printers and all other peripherals.

Flower Mound, TX

I consulted with prospective customers to determine their requirements for a custom pool. I created drawings and computer-generated 3D models to show the final product prior to purchase. I worked with them through the process until their pool was completed and the customer was satisfied.

Portland, Oregon, Phoenix, AZ

I was a District Manager for the state of Oregon, supervising a team of 15+ members who merchandised 17 of The Home Depot stores. I organized seasonal projects and monitored work performance as well as customer satisfaction.

Bachelor Of Fine Arts, Computer Animation

High School Diploma, General Studies

Activities and Societies: Academic Decathalon