Brent Sheriff Email & Phone Number

Brisbane, Queensland, Australia

Newstead, Queensland, Australia

Leading a team to deliver strong customer outcomes by building a highly capable workforce through:- targeted performance reporting and analytics for front line customer delivery in the field and contact centres- customer data and analytics to resolve bottlenecks and identify key business opportunities- workforce planning management and long term resource.

Newstead, Queensland, Australia

Transforming organisational culture with customer at our core through:- customer insights used to drive business improvement and innovation- customer and industry research for tried and tested concepts suitable for this business- being a conduit across divisions and departments to create strong engagement in resolving business challenges, growing the.

Newstead, QLD 4006

Primary responsibilities include managing the workforce planning and optimisation function for Connected Customer Services within Energex; a centre which combines the traditional contact centre with back office administration functions into a blended operations centre to provide customers with the greatest outcome. Responsible for the development and.

Newstead, QLD 4006

Responsible for managing the operations of frontline teams delivering the contact centre function, uniquely blended with administrative functions that produce strong customer outcomes and achieve Australian Energy Market obligations.Leads a strong and successful customer culture to create a centre that is innovative and continuing to be agile in a rapidly.

Brisbane, Australia

Leading Workforce Optimisation functions for the award winning Queensland State Government Integrated Contact Centre – Smart Service Queensland. The Resource Planning Manager of Contact Centre Support includes Workforce Planning, Reporting and Quality & Customer Experience teams.The role is responsible for the seamless 24/7 operations of the contact centre.

Brisbane, Australia

Responsible for the project management and integration of new services into the Integrated Contact Centre; delivering strong outcomes for customers and departments throughout the Queensland Government. Working closely with key stakeholders throughout the business to ensure smooth transition and delivery of expected outcomes. Other activities included.

Brisbane, Australia

Leader of the Workforce Planning and Performance team - consisting of 6 workforce planner and 3 reporting analysts.I commenced my career in Workforce Planning while in this role. I developed my workforce planning skills and understanding of reporting within a contact centre, while explanding my knowledge around telephony and routing strategies. During this.

Brisbane, Australia

Manage a team of Customer Service Advisors to meet and maintain their KPI's, their future development and support them in their role while also supporting the wider Smart Service QLD business and the whole of the Queensland State Government.Perform rotational on-call duties to manage the operations of the Contact Centre both remotely and on site when.

Brisbane, Australia

Managed a team of new staff for their 6 month probation period to meet all Brisbane City Council Contact Centre KPI'sManaged a team of phone consultants who took Queensland Urban Utilities calls exclusively, working closely with both the team and the client, QUU, to meet all required outcomes and KPI's as part of the Transitional Service Agreement between.

Brisbane, Australia

Take a large variety of calls, as part of Brisbane City Council one number one Council strategy, plus service 9 regional Council partners to support them out of business hours for high priority situations and assist in Council campaign callsUse my analytical and problem solving skills to resolve at least 90% of customers enquires at the first point of.

KFC - Kangaroo Point

Duties including cash handling, weekly banking, rostering duties, training of staff, basic payroll processing, face to face customer service, food preparation, monthly stock takes, employee behaviour management, customer complaint and commendation handling, stock ordering, cleaning tasks and basic understandings of running a successful business.

KFC - Cleveland

Customer and Food Service Team Member KFCBased at KFC Cleveland, duties included adhering to strict procedures, food handling and preparation, face to face customer service skills, cash handling, cleaning tasks, resolving basic customer complaints, WH&S representative and involved in basic training of new staff