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Finance/Operations Executive with proven leadership experience in Finance and Accounting Operations, Customer Service and Manufacturing, including SVP Client Services, SVP Sales Operations, VP Client Service Analytics, and Controller roles. Certified Six Sigma Black Belt. Drove significant improvement and results in: ● Process Improvement Leadership ● Business Intelligence/Analysis ● Financial Reporting● Data-driven Waste Reduction ● Capacity Modeling ● Performance Measurement● Compliance/Internal Controls ● Budgeting/Forecasting ● Productivity Analytics
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Chief Financial OfficerAsurint Sep 2018 - Jul 2024Cleveland, Ohio, Us -
Chief Operating Officer & CfoAegis Protective Services Jun 2017 - Sep 2018Cincinnati, Oh, Us -
Vice President Client Service AnalyticsPaycor 2015 - Feb 2017Cincinnati, Oh, UsReporting to Chief Customer Officer. Created and oversee a team of analysts managing a $78M annual budget and responsible for workforce planning, performance metrics, annual budgets, multi-year forecasts, and delivering actionable data insights to the leaders of a 600-employee organization supporting 35K clients.● Deployed business intelligence tool (Qlikview) creating several dashboards for daily analysis Expanded Qlikview utilization from 3 analysts to >50 Client Service management users.● Launched Paycor’s first role-specific capacity model which calculated labor needs for each role in Client Services as well as identifying trends in forecasting and creating opportunities for labor savings● Developed the Client Health Indicator scoring system which proactively identifies clients receiving a negative experience and triggers customer service workflows to resolve issues● Reduced outstanding customer tax notices from 3K to 500 in 90 days by collaborating with Tax Department leadership to create labor requirements, metrics and weekly scorecard. Tax Notice Reduction Plan also cut time to resolve from 28 to 15 days. -
Sr. Vice President Sales Operation - Technology, Enablement & AnalyticsPaycor 2012 - 2015Cincinnati, Oh, UsReported to Chief Sales Officer. Spearheaded deployment of CRM system and other sales enablement technologies. Managed a $63M sales and marketing budget, oversaw sales pipeline analysis and forecasting, created data and insights which improved seller productivity and increased ROI on marketing programs. ● Deployed Salesforce.com to sales/marketing in 90 days, resulting in a two-year 20% improvement in seller productivity● Created multi-faceted seller quota modeling tool which enables sales leaders to test the impact of strategic decisions on lead source, target products, pricing, seller tenure and specific roles● Led Sales Ops team which provided extensive market and process analysis, goal-setting and compensation development, enabling Paycor to successfully launch Sales Development Resource team ● Started “gamification” Quarterly incentive plans developed from strategic goals and enabled through Salesforce technology● Developed a Competitive intelligence process utilizing SF by collaborating with Sales, Marketing and Product Management to create detailed content that is shared/commented upon in a seller community● Used mapping technology to establish sales territory process, cutting time to create territories by >50%
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Sr. Vice President, Client ServicesPaycor 2004 - 2012Cincinnati, Oh, UsReported to COO and CEO. Oversaw all customer interactions, new customer implementations, and back office support services. ● During tenure, tripled number of Associates from 100 – 300 while improving client retention from 83% to 90% ● Increased client satisfaction improving Net Promoter Score from 50% to 60% ● Increased employee retention from 63% to 85% ● Reduced cost of service from 46% of revenue to 36% of revenue. ● Integrated Jacksonville and Kansas City acquisitions, an increase in associates of 25% and 20% respectively● Created and implemented an At-Risk-Client System (ARC) which improved reaction time for clients that received below standard service. System became top client management tool for frontline Associates, and drove an 8 year client retention improvement period ● Implemented Paycor’s first quarterly incentive plan for Client Service Associates, increasing associate retention from 63% to 85%● Moved organization from an annual client base satisfaction survey to a monthly Net Promoter Score process with large samples each month, allowing swifter reaction to negative client responses● Increased retention among larger clients to 95% by designing/implementing a premium service structure● Created a team of customer success specialists which handled client escalations, price negotiations, and identified client support opportunities ● Established Project Connect, a product and service promotion calling program which increased promotion touch points with clients● Redesigned New Client Implementation process to an assembly process which reduced per client labor costs by 25% and allowed organization to scale during a time of 30% annual growth.
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ControllerPaycor 2000 - 2004Cincinnati, Oh, UsMember of executive team reporting to Chief Financial Officer responsible for all Accounting functions including compliance reporting, financial forecasts, payroll, investment ROI and capital budgeting
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Manager, Manufacturing Performance ImprovementMakino 1998 - 2000Mason, Oh, UsLed a team of machine tool technicians creating a total quality management system in assembly operation -
Divisional Controller ManufacturingMakino 1993 - 1998Mason, Oh, UsResponsible for cost analysis, budgeting and forecasting for 200-person machine tool manufacturing operation
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ControllerSalvagnini 1990 - 1993Sarego, Vicenza, ItManaged construction of new manufacturing facility, instituted 401K plan, developed manufacturing cost for machine assembly process, managed cashflow in foreign exchange environment for material purchases
Brent Sisson Skills
Brent Sisson Education Details
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Miami UniversityAccounting -
Miami UniversityPolitical Science
Frequently Asked Questions about Brent Sisson
What is Brent Sisson's role at the current company?
Brent Sisson's current role is Chief Financial Officer at Asurint.
What is Brent Sisson's email address?
Brent Sisson's email address is bs****@****cor.com
What is Brent Sisson's direct phone number?
Brent Sisson's direct phone number is +151338*****
What schools did Brent Sisson attend?
Brent Sisson attended Miami University, Miami University.
What skills is Brent Sisson known for?
Brent Sisson has skills like Salesforce.com, Analysis, Business Process Improvement, Employee Benefits, Project Management, Leadership, Process Improvement, Strategic Planning, Payroll, Financial Analysis, Sales Process, Vendor Management.
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