Brent Hernandez Email & Phone Number

Monroe, Washington, United States

Resolved diverse range of technical issues across multiple systems andapplications for customers and end-users across various time zones.Assisted customers in identifying issues and explained solutions to restoreservice and functionality.Reviewed and optimized client sites to improve keyword targeting URLstrategies, website architecture and content.Planned and executed website editorial schedule by collaborating withdesigners, web developers, marketing and sales… Show more Resolved diverse range of technical issues across multiple systems andapplications for customers and end-users across various time zones.Assisted customers in identifying issues and explained solutions to restoreservice and functionality.Reviewed and optimized client sites to improve keyword targeting URLstrategies, website architecture and content.Planned and executed website editorial schedule by collaborating withdesigners, web developers, marketing and sales staff.Supported content edits and updated digital publications, e-newsletters, e-mail content and other digital platforms as assigned by website manageror senior website editor. Show less

Marysville, Washington, United States

Streamlined QA processes by working closely with development teams andstaying abreast of changing product demands.Monitored performance and generated reports detailing quality ofproduct and defect rates.Reported repeated issues to supervisors and other departments,collaborating to identify issue roots and rectify problems.Used hand tools, instruments, gauges and equipment to completeaccurate measurements and noted results for official records.Checked color… Show more Streamlined QA processes by working closely with development teams andstaying abreast of changing product demands.Monitored performance and generated reports detailing quality ofproduct and defect rates.Reported repeated issues to supervisors and other departments,collaborating to identify issue roots and rectify problems.Used hand tools, instruments, gauges and equipment to completeaccurate measurements and noted results for official records.Checked color, shape, texture and grade of products and materialsagainst established templates, charts and samples.Created and deployed best practices to improve efficiency and reducedefects. Show less

Marysville, Washington, United States

Monitored machines during operation to detect sounds of malfunction orexcessive vibration and adjusted machines to eliminate problems.Calibrated, tested, and adjusted machine settings or controls inpreparation for production operations.Manually set up machinery, lathes and grinders.Set up and operated various machine tools and jigs to produce precisionparts.Delivered superior training and leadership to teams to boost performanceand help team members achieve… Show more Monitored machines during operation to detect sounds of malfunction orexcessive vibration and adjusted machines to eliminate problems.Calibrated, tested, and adjusted machine settings or controls inpreparation for production operations.Manually set up machinery, lathes and grinders.Set up and operated various machine tools and jigs to produce precisionparts.Delivered superior training and leadership to teams to boost performanceand help team members achieve performance targets.Managed team of 5 employees, overseeing hiring, training, andprofessional growth of employees Show less