Brent Uzzell Email & Phone Number

Lexington, Kentucky, United States

Midway Ky

Responsibilities Included:• Ensure the timely replenishment of inventory available to satisfy customer demand and eliminate delays in Customer Order Fulfillment• Daily supervision of a team of 14 Associates and 1 Team Lead• Capture, Report and Analyze Team Productivity and Error Metrics• Ensure the proper functioning and safe operations of all warehouse tools and equipment including Order Pickers, Forklifts, Turret and Reach Trucks• Control and reduce damages and inventory errors• New Hire Onboarding and TrainingAccomplishments Included:• Managed team productivity consistently reporting team productivity levels 30 to 50% higher than other shifts • Identified, documented and reported Warehouse Management System (WMS) software bugs which, once remedied, will improvement Turret Truck productivity by 50%• Created Team Training and SOP documentation

Georgetown Ky

Toyota Business Practices and Kaizen Coordinator

Webster Tx

Responsibilities include:Accountable for Budget Planning and Compliance, Cash Accounting, Accounts Payable, Facilities and Personnel ManagementDeveloped and Facilitated Adult Education ClassesProvided Pastoral Care and CounselingProvided End of Life Pastoral CareRepresented the congregation through active involvement with Social Service Organizations and Initiatives

Nacogdoches Tx

Responsibilities include:Accountable for Budget Planning and Compliance, Cash Accounting, Accounts Payable, Facilities and Personnel ManagementDeveloped and Facilitated Adult Education ClassesProvided Pastoral Care and CounselingProvided End of Life Pastoral CareRepresented the congregation through active involvement with Social Service Organizations and InitiativesAccomplishments Include:Chair of the Nacogdoches Ministerial Alliance 2009, 2010 and 2011Through association with Stephen F Austin State UniversityCreated a summer camp for underprivileged children 4th through 9th grade (http://juniorjacks.com/)Created a public forum and lecture series “Religion, Society and Culture” Led the collaboration with the Boniuk Center of Religious Tolerance at Rice University to introduce ecumenical “Amazing Faiths Dinner Dialogues” (http://amazingfaithseasttexas.com/dinner.php)Coordinated efforts to support the relocation of Refugees from MyanmarCoordinated efforts to reclaim an historic African-American Cemetery, St. Paul’s Cemetery, from forestation and vandalism

Responsibilities:Operational and Financial responsibility for Global Technical Assistance Center (TAC) contract providing 24x7 technical support and generating annual revenues of $35M.Ensure consistent use and implementation of all services which are part of the Service Level Agreement (SLA) Provide global governance for multi-national SLAs on global changes, operational documents, and reporting structure Collaborate with and guide local SLA managers dealing with local day-to-day activities Measure and report performance-based KPIs from global sites, consistent with the SLA terms to identify overall compliance to the agreements Expand the contract value with the customer through inclusion of either new technology or expanded service offerings Managed day-to-day operational aspects of programs, identified issues and risks and put forth mitigation plans to minimize schedule delay and costs Work with the customer liaison to constantly measure and improve the collaboration to deliver maximum value and ensure customer loyalty Assured programs received appropriate revenue recognition, timely and accurate invoicing, and monitored receivables for program Analyzed program profitability, revenue, margins, bill rates and utilization Accomplishments Included:Successful International Operation Start-up (Mexico City)Multiple New Contract Awards and successful renewalsConsistent Service Level Agreement PerformanceBroad breadth of experience acquired through numerous positions of increasing responsibility.Global P&L and service delivery (SLA) compliance for centers in Belrose AU, Budapest, Houston and Mexico City.Procedural uniformity and adherence, disaster recovery planning and implementation, customer relationship management, and business development.Complete operational and financial oversight

Global P&L and service delivery (SLA) compliance for centers in Belrose AU, Yokohama, Milton Keynes UK, Budapest, Houston and Mexico City.Procedural uniformity and adherence, disaster recovery planning and implementation, customer relationship management, and business development.March 22, 2005 assumed personal onsite responsibility for the Mexico City TAC turnaround

Awarded Getronics Corporate Customer First Award Q2 2001Achieved 100% SLA complianceSuccessfully integrated the team into the clients KM initiatives and was recognized by the client for thought leadership and exemplary service.Developed the "Top Ten" incident analysis process and piloted online documentation, TAC Case Collection and online customer tools refresh including Password Recovery Index, IOS Upgrade Index, Cable Guide, Troubleshooting Guides and Device Disaster Recovery Index.

Managed customer support incidents (cases), consistently performing within the top 25% of the team.Consistently exceeded customer SLA requirements and internal case accept and closure standards

A regionally defined distributor of industrial electric heaters, controllers, sensors, transducers, wire and cable, and accessories. The company also custom manufactures process systems controls and skid mounted plants for the Plastics, Oil and Gas, and Petrochemical industries.; Created white papers and case studies for use by the sales team.Developed and implemented a proactive sales support structure to include lead generation, promotional mail outs, marketing materials and sales collateral.Grew sales generated by inside sales team by 75%.

Bachelor'S Degree, Ba History / Minor: Religious Studies, Magna Cum Laude

Activities and Societies: Lambda Chi Alpha Fratenity

Certificate Computer Internetworking Technology