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Extensive experience managing large-scale, innovative projects which differentiate business lines to increase growth. Recognized for being an accomplished leader by delivering results through the execution of projects. Passionate about innovation and creating industry-leading technology.
Westsecond Software - Louable Design
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Westsecond Software - Louable DesignLouisville, Ky, Us
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Owner/ConsultantWestsecond Software - Louable Design Nov 2018 - Present
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Director Of ItPpd Nov 2015 - Nov 2018Wilmington, Nc, UsProvide leadership for IT groups within the Labs division of PPD. Develop strategies and plans to execute innovation unmatched in the clinical trials industry. Oversee development projects surrounding mobile apps and customer portals, leveraging both onshore and offshore resources to augment IT teams. -
Chief Technology OfficerHeart Imaging Technologies Jan 2009 - Nov 2015Durham, North Carolina, UsImplement a comprehensive product delivery strategy for the company, while increasing the overall brand awareness of Heart Imaging Technologies offerings within the US and European markets. Work closely with customers to design solutions which will complement their medical imaging requirements. Create and oversee all Software/IT projects related to new sales until a successful transition to the technical support team has been completed. -
Director Of Software DevelopmentHeart Imaging Technologies Jan 2006 - Jan 2009Durham, North Carolina, Us• Introduced current programming best practices and methods to the software team.• Created, organized, and managed software projects for direct reports while gathering and reviewing feature requests obtained through customer interviews.• Guided the implementation of complex imaging product installations in hospitals worldwide, integrating our system into existing hospital and university IT infrastructures.• Procured and coordinated the logistics of millions of dollars in equipment used in product installations throughout the world.• Established a call center within the company to handle customer issues generated by phone and email.• Developed and implemented Standard Operating Procedures (SOP’s) and policies for the Heart Imaging Technologies technical support help desk/call center.• Installed an advanced monitoring and ticketing system to track customer calls and issues.
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President/OwnerReed Media Jun 2002 - Dec 2007Developed and launched a successful social media site on a shoestring budget. Attracted 30,000+ members and generated ad revenues through multiple channels.Developed and produced multimedia segments for various events, including movies, flash and other animations.
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General Motors Account ManagerIbm Jan 2005 - Jan 2006Armonk, New York, Ny, Us• Organized the daily operations for the General Motors customer, including the scheduling and coordination of changes and work in a 500+ server, preproduction and production environment.• Responsible for maintaining high customer satisfaction in a 24x7 position by ensuring accurate and complete work was performed by IBM and other third party vendors.• Act as a focal contact for the GMAC customer and their third party vendors regarding change management, problem management, and incident management.• Presented ITIL framework for Service Desk and Problem Management in front of General Motors Executives as part of an initiative to embrace the ITIL framework• Improved the efficiency of current IBM practices by eliminating redundant work, and identifying practices or procedures which could be automated using custom scripts or other tools. -
General Motors System Administrator Team LeadIbm Jun 2001 - Jan 2005Armonk, New York, Ny, Us• Created new procedures for the GM account and support teams while restructuring change management for IBM/GMAC with GMAC Global Operations.
Brent Reed Skills
Brent Reed Education Details
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Unc Kenan-Flagler Business SchoolBusiness -
University Of KentuckyComputer Science
Frequently Asked Questions about Brent Reed
What company does Brent Reed work for?
Brent Reed works for Westsecond Software - Louable Design
What is Brent Reed's role at the current company?
Brent Reed's current role is Professional who has helped grow companies through engagement, creativity and thought leadership..
What is Brent Reed's email address?
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What is Brent Reed's direct phone number?
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What schools did Brent Reed attend?
Brent Reed attended Unc Kenan-Flagler Business School, University Of Kentucky.
What are some of Brent Reed's interests?
Brent Reed has interest in Cooking, Exercise, Investing, Outdoors, Electronics, Home Improvement, Reading, Sports, Automobiles, Travel.
What skills is Brent Reed known for?
Brent Reed has skills like Project Management, Software Development, Management, Leadership, Itil, Cross Functional Team Leadership, Healthcare Information Technology, System Administration, Strategy, Integration, Information Technology, Product Development.
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