Active member of the Trailblazer CommunityExpeditioner Rank62 Badges 46,400 PointsBusiness Administration SuperbadgeLightning Experience Reports & Dashboards Specialist Superbadge

Executive Level: I advised multiple C-level executives at more than 30 different companies on the current HR practices and presented action plans for improvements to their strategic HR. As my time was usually limited with each client, I tracked and managed my time efficiently with each company so they received the most value from my expertise. I expanded on my compensation knowledge from my MBA program and ran a compensation analysis for a high level manufacturer. In many cases, I served as the technical resource and tech trainer on our internal team. As a voracious reader, I constantly stayed on top of new laws and trends that affected (or might affect) any of my clients.Task Based: Administered online harassment prevention training. Administered multiple HRIS systems. Created Employee Handbooks and compliant Covid-19 Prevention Programs. Trained on affirmative action plans and produced Diversity Equity and Inclusion (DEI) programs.

Executive Level: I guided more than 25 SMBs through the complex employment regulations in California. I was included on many initial sales meetings as the SME for HR Compliance, Strategic HR, Attraction/Retention of Employees, and HRIS system selection/comparison. I was the proverbial "big gun" on these conversations. I set up a system to follow up on conversations without a robust CRM like Salesforce.Task Level: Managed and administered multiple Human Resources Information Systems (HRIS) Managed multiple marketing and data validation projects, Administered online harassment prevention training.

Executive Level: I worked to expand our B2B development and engineering capabilities to the NA market. Leveraged deep connections in the ecommerce world to open opportunities. Task Level: Tracked and reported on marketing and sales pipeline via native capabilities in Salesforce. Created thoughtful dashboards with automatic triggers. Increase sales pipeline via automating processes and multichannel communications.

Executive Level: My role was to manage major sales opportunities by gathering the proper team of SMEs and help ensure that these opportunities kept moving forward which resulted in more closed-won deals! I also led the responses to RFP and RFIs by using eBay enterprise native tools, Qvidian, and Salesforce.Task Level: Setting milestones, checking in and following up with all involved stakeholders. Served as Qvidian Administrator (learning/knowledge management tool – LMS/KMS), Power user in Salesforce and helped to report and track Big Deal opportunities. Versioning control with large documents with many stakeholders.

Executive Level: I led a team of 6 representatives to intake, qualify, and respond to inbound leads. This was a young team when I started and after understanding the needs and limitations of our current inbound lead process, I created a new process to glean the most value from our pipeline. I documented and trained my team on this process which helped result in more headcount and a higher quality pipeline. Task Level: Viewed and modified inbound lead reports in Salesforce. Created dashboards. Contacted qualified leads via multichannel communications. Qualified hot leads and reassigned them to the correct territory manager. Communicated to marketing and Salesforce teams to ensure that our inbound process was supported.

Executive Level: I was engaged to be the product owner of a new project that extended the capabilities of Rent.com's standard product offering for our largest clients. My job was to coordinate and consult with all stakeholders (specifically C-suite, Customer Service, Billing, Product, Sales, and the actual clients) to ensure that this product extension was meeting expectations and needs. By the end of my contract, the extension has grown by 250%.Task Level: Managed project deliverables through Salesforce via reports and custom objects. Prepared and presented weekly presentations to stakeholders. Maintained a backlog of improvement ideas and collaborated with my team to bring highest ROI features/fixes to prioritized production.

Executive Level: I managed a team of 10 agents who specialized in inbound and outbound communications with our property clients. Some of these communications could become hostile so I worked with our Salesforce, Product, and Engineering resources to add business intelligence to our billing process. This allowed my agents to have better to tools to make good business decisions on invoice write-off questions. I started off as a billing agent but I was promoted twice in two years because of my management skills and communication style. Task Level: Created and maintained reports based on our KPIs. Trained agents on processes. On boarded new employees. Handled all major escalations. Worked in the inbound and outbound Salesforce queue. In charge of some Salesforce and KANA administrator functions within my team.

Managed all day-to-day operations including outside and inside sales and ticket delivery.Worked directly with the owner of the company to make strategic operations and sales decisions to increase sales by 200% during my time at Bobstickets.com.Increased customer database by 20% by using mass marketing techniques.Built relationships with vendors and customers through different forms of media.

Director of Outreach at three major Metropolitan Detroit Universities.Engaged undergraduate and graduate students in programming options. Trained upcoming leadership.