Breshea Harris Email & Phone Number

• Review loss mitigation package documentation to determine if the homeowner qualifies for a loss mitigation option; report information to investor. (FHA, VA, USDA, Private securities)
• Educate homeowners about all loan modification programs, forbearance plans, repayment plans, short sales, and deeds in lieu options as applicable
• Calculate income, expenses and escrow advances in accordance with departmental and client guidelines.
• Ability to work in a fast-paced, high volume environment, while practicingsound lending judgment.
• Adhere to federal mortgage laws and regulations

• Responsible for taking a step by step approach to de-escalating customercomplaint calls
• Provide multiple strategies for fulfilling loan repayments depending ondelinquency based and customer’s financial situation
• Identify fraud and protect customers checking and savings account andfinancial documents
• Managed portfolio of 400 severely delinquent accounts
• Verified and process loan documents for Loan modification assistancealong with liquidation options/short sales/deeds in lieu.
• Maintained above 95% Quality assurance and Pull Through rate andCompleted on average 90 and above successful mortgage assistanceworkouts per Month

Handles inbound calls from potential, current and previous students while practicing excellent customer service skills problem solving and directing students to the appropriate advisor and collecting payments while multi- tasking and managing duplicates and meeting all competencies.