• Promoted to lead the Cyber Risk Management & Incident Response teams in October 2023• Conduct root cause analysis, lessons learned sessions, tabletops, and IRP review to support holistic remediation and continuous improvement.• Manage remediation plans for cyber & technology risks using ITIL methodologies.• Facilitate enterprise response to cyber events & incidents

• Led response to product and security related incidents across AWS Infrastructure & Product teams.• Collaborated with AWS infrastructure teams to push emergency changes to resolve operational outages. • Conducted root cause and gap analysis investigations to prevent incident reoccurrence. Reduced time to complete gap remediation by introducing ‘Problem Pages.’• Managed backlog prioritization across Support & Development teams to drive gap remediation.

• Conducted security evaluations and enhanced customer environments to comply with industry standards.• Monitored and responded to incidents using security tools across multiple clients.

• Built and deployed system images, improving endpoint efficiency. Configured DNS, file, and print servers.• Supported Azure migration by implementing security controls in the cloud environment.