20 years of diverse hands on work experience in Financial Planning, Budgeting, Vendor Management, IT Service Delivery, Service Management, Information Security, Information Technology, Operations, Automation, Consulting, Demand Management, Program and Project Management, Solution Architecture, Transition Management, Risk Management, Delivery Excellence, Employee Experience EX, ESAT, Quality Control and Assurance, Data Analytics, Process Definition, Implementation, Monitoring, Control and Continual Service Improvement.Experienced in working with multinational clients across USA, Europe and APAC regions building highly collaborative Teams focused on Service Quality, Process Alignment, Knowledge Management, Customer Experience CX and CSAT, Outcomes and Value, in areas of Data Center, Private and Public Cloud, Hyper-Converged Infrastructure, Enterprise Service Management, APM Tools, Service Desk, Remote Desktop, Field Services, End User Computing, Applications and Technical Support.