Bret Bartlett Email & Phone Number

Concord, California, US

• Company-wide maintenance of computers, servers, telephone systems, switches and routers.
• Design, maintenance and implementation of company WAN utilizing Cisco routers.
• Troubleshooting and diagnosis of a variety of hardware and software problems on multiple platforms including all Windows platforms, MacOS, iOS, Unix, Linux, Cisco and Juniper.
• Maintenance of a multiplatform publishing environment consisting of 75% Mac and 25% PC workstations.
• Design and implementation of plans for network expansion as needed.
• Preparing reports on completed work as well as recommendations on upgrades and maintenance.

- Maintained an ISDN/PRI phone system and data network with over 115 users.- Troubleshooting of problems and making onsite repairs to both phone and network service.- Negotiated contracts and pricing for service to clients as well as evaluated the need for equipment and upgrades.

San Mateo, CA, US

• Desktop support and tier 1, 2, and 3 helpdesk support included the following duties: diagnosing hardware/software problems with end-users’ PCs, preparing systems for new employees, consolidating systems from past.
• Other duties included: purchasing and tracking all hardware and software for the company, maintaining a task database, maintaining an inventory database and training new employees.

• In charge of business and corporate sales, purchasing, internal and external technical support including hardware and software.
• Troubleshooting used for resolving problems, including MS TechNet, Vendor troubleshooting, and other various resources, while applying these principles to the problem.
• In charge of opening and closing the store, shipping and receiving.
• Communicated with vendors and customers through e-mail, phone and face to face.
• Other duties included maintaining customer base, inputting orders and completing tasks from start to finish with follow up.