Bret Boehmer Email and Phone Number
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Bret Boehmer personal email
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As an experienced executive, I've honed my skills in leadership, ensuring customer satisfaction, and overseeing global and regional service delivery. My forte lies in spearheading significant transformations within large corporations and providing personalized coaching to my team members. Throughout my career, I've led diverse teams of more than 2500 employees, ranging from service desk agents to project managers.Managing a hefty $250 million expense budget, I achieved a remarkable 45% margin year over year, while also driving a 5% reduction in expenses annually. My hands-on experience spans various industries such as financial services, airlines, healthcare, and retail.My knack for implementing innovative programs has left a lasting impact on the bottom line of every company I've worked with. Building robust relationships with key industry players has been instrumental in driving success and fostering growth.Here's what I've achieved:I manage a budget of $250 million and made sure we spent money wisely. I also saved money every year.I made processes better, which saved us a lot of money, around $15 million a year.I made sure our work was high quality, which cut mistakes by half.I helped managers get better at their jobs, which made more people want to stay with the company.I found ways to make things work better using new technology.I made sure we made more money and spent less, which helped the company grow.I built great teams, trained them well, and made sure they were happy at work.Skills:IT Service Delivery ManagementOperations ManagementStrategic PlanningCustomer Service ManagementCustomer SatisfactionTeam LeadershipCustomer ExperienceCustomer ServiceLeadershipTeam ManagementRetailTeam BuildingSalesAccount ManagementOperationsTeamworkContact CentersManagementInventory ManagementSupervisory SkillsTeachingOnshore OperationsOffshore Operations Customer SuccessMy passion for nurturing talent and driving organizational success has resulted in remarkable achievements, including a 95% improvement in employee satisfaction and helping individuals realize their full career potential. My commitment to both people and business continually fuels my quest for personal and professional growth.I also enjoy connecting with new people over a cup of coffee. Feel free to reach out to me at bretboehmer1@gmail.com Let's grab a coffee and chat sometime!
Argus It Services
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Vice President Of Strategic AccountsArgus It Services Aug 2024 - PresentGrand Prairie, Tx, Us
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Vice President Of Strategic AccountsArgus It Services Aug 2024 - Aug 2024Grand Prairie, Tx, UsFor more than two decades Argus has been delivering high value and low cost IT services to Fortune 1000 as well as Small and Mid-size clients.We service Data Center, Desktop and Mobile client environments... as well as provide safe and secure IT Managed Services.
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Vice President Of It OperationsFortune 500 Companies Oct 2022 - Jul 2024Kapolei, Hi, UsResponsibilities / Accomplishments: Integrate activity-based cost approach model to reduce delivery expenses by25% while improving gross margin (GM).• Surpass service level agreement performance goals to improve Net Promoter Scores.• Surpassing and implemented a dispatch services program with over 50%reduction in end-user IT spend throughout the U.S. and Canada.• Sold over $25 million in IT End User Compute services.• Leveraged strong relationships with leadership at Dell, HP, and Black Box leading to a 90%-win rate.• Initiated remote service desk, Remote Assistance Center, reducing tickets dispatched to the field by 25%.• Lead client engagements and provide expertise in end-user support, service desk operations, depot, and hardware asset management.• Spearheaded digital transformation initiatives, resulting in a 30% increase in customer engagement through digital channels and a 25% improvement in user experience.• Established an IT Service Management framework based on IT Infrastructure Library principles, improving incident resolution times by 20% and enhancing service delivery.• Applied planning strategy resulting in a 30% increase in productivity within the first year.• Mentored a team of operations managers, leading to a 35% improvement in team performance metrics.• Conducted thorough analysis to identify areas for improvement in IT service delivery operations, developing strategic initiatives to enhance efficiency and reliability.• Implemented streamlined processes and technologies resulting in a 20% increase in field team productivity within the first year.• Introduced remote monitoring technologies, enabling real-time monitoring of field operations and practical issue resolution, reducing downtime by 25%.• Improve response times and service quality, leading to a 25% increase in customer satisfaction scores.• Implemented cost-saving measures such as optimized routing and resource allocation, resulting in a 15% reduction in operational expenses. -
Senior Director, Field Operations (Account Management, Customer Service)Attabotics Inc. Feb 2022 - Oct 2022Calgary, Alberta, CaResponsibilities / Accomplishments: Company lost its funding for its US business and forced to cease US operations. Headed all robot and structure repair services across the US and Canada while also leading the Network Operations team of 25 individuals.• Directed a team of 100+ highly experienced engineers, Co-pilots, Pilots, and repair technicians that superintended all on-site structure and repair of robots.• Implemented a break-fix repair program that led to an increase in uptime of over 50%.• Devised a follow-the-sun model future strategy for Network Operations to administer 24x7/365 support.• Expanded company's operations into a new market, achieving a 25% market share within six months.• Identified and implemented process improvements that allowed for a 45% increase in production capacity.• Cultivated a culture of continuous improvement, with a 25% increase in employee-submitted improvement suggestions.• Employed project management tools and processes that improved efficiency by 25%.• Led a cross-functional team to complete project 15% ahead of schedule and 10% under budget.• Developed and implemented a vendor management strategy, resulting in a 20% reduction in vendor-related costs and improved service levels.• Implemented a comprehensive business continuity plan, ensuring uninterrupted operations during crisis situations and minimizing downtime by 40%.• Introduced training programs resulting in a 20% increase in employee retention and the development of high-performing field teams.• Strengthened the IT governance framework, ensuring alignment with business objectives and regulatory requirements, and achieving a 30% improvement in compliance.• Implemented a comprehensive business continuity plan, ensuring uninterrupted operations during crisis situations and minimizing downtime by 40%.• Implemented training and development programs resulting in a 20% increase in employee retention and the development of high-performing field teams. -
Sr. Director, End User Services (Exxon Mobile Project)Hcl Technologies Nov 2021 - Feb 2022Noida, Uttar Pradesh, InResponsibilities / Accomplishments: Headed service staff for 155,000 plus desktops, laptops, and printers across the globe in over 32 countries while leading a team of 300+ Field Engineers that supplied services across the workplace services umbrella. • Implemented a monthly round table discussion with the end client to review dashboard metrics to improve service delivery across the globe. • Enacted a global vendor support model to manage smaller end-user sites. This project resulted in savings for the account team of over $5 million a year in expenses. • Established a business office to tackle all metrics reporting and the implementation of Service Now.• Skills conceptualized Account Management, Strategic Planning, Sales, Financial Services, Customer Service, Customer Service Management, Microsoft Access, Customer Experience, Petroleum, Customer Satisfaction, Contact Centers, Customer Service Management, Team Building, Leadership, Operations Management, Contract Negotiation, Business Development, Budgeting, Negotiation, Sales Management, P&L Management, Business Process Improvement, Cross-functional Team Leadership, Strategy, Risk Management, Executive Management, Business Strategy.• Streamlined cloud infrastructure management processes, resulting in a 30% reduction in cloud service expenses while maintaining scalability and reliability.• Supervised the successful launch of a new project, leading to a 35% increase in revenue within the first quarter.• Developed and implemented a comprehensive training program for new hires, resulting in a 10% reduction in onboarding time.• Expanded field operations into new geographic regions, increasing market presence and revenue by 20% within first quarter. -
Senior Director Of OperationsNtt Data Services Dec 2019 - Oct 2021Plano, Texas, UsResponsibilities / Accomplishments:Experienced people leader owning all Field Services / End User Compute for all accounts in the Financial Services and Public sectors; consisting of 1000+ field engineers and project managers. Coordinate all Service Level Agreements and Service. Improvement Plans for seven multimillion-dollar accounts. Lead Depot Services, taking 1 million-plus assets from cradle to grave, meeting financial targets.• Consult on and approve all new logos / renewals for Field Services.• Commanded program consisting of shift left, resulting in $2 million reserving per year.• Implemented Field Tech Cloud Program which resulted in a decreasing overhead of $1.8 million per year.• Implemented 3rd party vendor provider program which saved over 25%. -
Senior Director Of OperationsDxc Technology Jan 2010 - Dec 2019Ashburn, Virginia, UsExperienced people leader that owned all Field Services/End User Compute for all accounts in the Financial Services and Public sectors, consisting of 1000+ field engineers and project managers. • Coordinated all Service Level Agreements and Service Improvement Plans for seven multi-million-dollar accounts.• Led Depot Services, taking one million plus assets from cradle to grave, ensuring exceeded financial targets. • Consulted on and approved all new logos/renewals for Field Services. • Implemented 3rd party vendor provider program which resulted in savings of over 25%. • Orchestrated program consisting of shift left, resulting in $2 million in savings per year. • Executed Field Tech Cloud Program which led to a savings of $1.8 million per year.
Bret Boehmer Skills
Bret Boehmer Education Details
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Thunderbird School Of Global ManagementLeadership In The Global Enterprise -
National Institute Of Information TechnologyInformation Technology
Frequently Asked Questions about Bret Boehmer
What company does Bret Boehmer work for?
Bret Boehmer works for Argus It Services
What is Bret Boehmer's role at the current company?
Bret Boehmer's current role is Vice President Operations specializing in IT service delivery optimization | Management | Leadership | Coaching | Customer Success | Technology Solutions.
What is Bret Boehmer's email address?
Bret Boehmer's email address is br****@****ail.com
What schools did Bret Boehmer attend?
Bret Boehmer attended Thunderbird School Of Global Management, National Institute Of Information Technology.
What skills is Bret Boehmer known for?
Bret Boehmer has skills like Service Delivery, Process Improvement, It Service Management, Crm, Enterprise Software, Outsourcing, It Outsourcing, Management, Leadership, Business Intelligence, Business Process Improvement, It Management.
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