Bret Burns

Bret Burns Email and Phone Number

Remote Hardware Support - Global Product Lead @ Oracle
redwood shores, california, united states
Bret Burns's Location
Greater Phoenix Area, United States
Bret Burns's Contact Details

Bret Burns personal email

About Bret Burns

I have been in the IT field for over 15 years with 5 of those years in Enterprise level networking. In that time I have been fortunate to work for some of the largest and most comprehensive network environments in the world. My tenure supporting Fox entertainment group opened my eyes to a vast global network in which bandwidth and reliability was king. As a single point of contact for worldwide network issues. I was able to learn the value that simplicity and preparation play in a successful high traffic and demanding environment. Prior to GoDaddy I had only read about the physical layer in Cisco books and practice exam exams. I was quicky introduced into the extremely sensitive and volatile world of physical hardware and infrastructure support. Where MTTR and attention to detail reign supreme. Where the smallest error can impact thousands of customers and cost millions of dollars. I learned very quickly that with the right training, speed and efficiency do not have to be mutually exclusiveI am now embarking on a new and exciting frontier with Oracle and their ground breaking Baremetal Cloud Infastructure as a Service (IaaS) offering. I'm extremely grateful for an opportunity to take my physical layer education to the next level and help build and maintain cutting edge cloud technology.

Bret Burns's Current Company Details
Oracle

Oracle

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Remote Hardware Support - Global Product Lead
redwood shores, california, united states
Website:
oracle.com
Employees:
184101
Bret Burns Work Experience Details
  • Oracle
    Senior Principle Engineer - Global Product Lead (Gpu)
    Oracle Feb 2024 - Present
    Phoenix, Arizona, United States
  • Oracle
    Senior Principal It Business Implementation Analyst (Ic5) - Hardware Integrations Team Lead
    Oracle Aug 2022 - Feb 2024
    Phoenix, Arizona, United States
  • Oracle
    Principal Business Implementation Analyst (Ic4)
    Oracle Aug 2020 - Aug 2022
    Mesa, Az, United States
    * Manage portfolio of capabilities, processes and technologies with associated partners/customers* Gather requirements and define proper solutions (process + tech) with the mindset of quality, extensibility and scalability.* Influence direction of solutions with a strategic view on future aspirations* Ensure proper business case/ROI has been done for feature prioritization* Effectively manage prioritization discussions as they relate to features/requirements and roadmap; Work with product, design, and engineering teams to determine product strategy and prioritize feature projects* Manage expectations, alignment and communications with customers and stakeholders through cadenced meetings, reports, statuses, reviews etc.
  • Oracle
    Senior Buisines Implementation Analyst (Ic3)
    Oracle Nov 2019 - Aug 2020
    Phoenix, Arizona Area
    Knowledge Management and Process Engineering
  • Oracle
    Data Center Engineer
    Oracle Mar 2017 - Nov 2019
    Chandler, Az
    • Maintain internal network structure of a data center by managing routers and keeping them running.• Install, configure, and maintain switches, servers, firewalls, and hard drives.• Resolve operational, infrastructure or hardware incidents in a data center.• Provide solutions to complex problems on the integration of various technologies.• Design plans as well as lead initiatives for the optimization and restructuring of network architecture.• Monitor the environmental conditions of a data center to ensure they are optimum for servers, routers, and other devices.
  • Godaddy
    Data Center Technician
    Godaddy Feb 2016 - Mar 2017
    • Rack, cable, and deploy network equipment such as switches, firewalls, routers, and other equipment.• Ensure uptime by troubleshooting, testing, and doing quality assurance of enterprise server hardware.• Responsible for proper escalation of data center events that relate to power, network, or cooling.• Perform first response troubleshooting within consumer, enterprise, and high-level security environments.• Work extensively within Linux, Windows, Cisco, and juniper operating systems.
  • Insight
    Command Center - Shift Lead
    Insight Sep 2013 - Feb 2016
    Tempe, Arizona
    • Single point of contact for all network issues within the Fox Entertainment Group global infrastructure.• Monitor, identify, and process all network alarms received for production devices, applications, and services to keep global network availability at 100%.• Filtered thousands of daily network errors in order to quickly identify and isolate critical incidents in order to proactively solve or lower impact time of disrupting network events. (Routing, Switching, Security, Database, Storage).• Created and implemented new processes and procedures to increase team knowledge and reaction time.• Modified and designed process documents on existing and new procedures to lower error rates and increase efficiency.• Provided on-call support for operating teams and managed/facilitated all critical incident bridges.
  • Asap Solutions Group, Llc
    Escalations Specialist
    Asap Solutions Group, Llc Jul 2011 - Aug 2013
    Mesa, Arizona
  • Asap Staffing
    Tier 2 At&T U-Verse
    Asap Staffing Jul 2008 - Aug 2010
    Mesa, Az
  • Best Buy
    Customer Assistant / Viewpoint Captain
    Best Buy Aug 2006 - May 2008
    Daytona Beach, Florida Area

Bret Burns Skills

Troubleshooting Networking Customer Service Microsoft Office Technical Support Customer Satisfaction Computer Hardware Call Centers Active Directory Windows Windows Xp Telecommunications Network Administration Cisco Systems Products Vpn Social Media Security Routers Team Building Management Leadership Cisco Technologies Data Center Operating Systems Virtual Private Network Social Networking Program Management Process Improvement Vendor Management Linux Windows 7 Training Microsoft Excel Switches Firewalls Business Process Improvement Team Leadership

Bret Burns Education Details

  • Kiowa Tech Institute
    Kiowa Tech Institute
    Ged

Frequently Asked Questions about Bret Burns

What company does Bret Burns work for?

Bret Burns works for Oracle

What is Bret Burns's role at the current company?

Bret Burns's current role is Remote Hardware Support - Global Product Lead.

What is Bret Burns's email address?

Bret Burns's email address is br****@****ail.com

What schools did Bret Burns attend?

Bret Burns attended Kiowa Tech Institute.

What skills is Bret Burns known for?

Bret Burns has skills like Troubleshooting, Networking, Customer Service, Microsoft Office, Technical Support, Customer Satisfaction, Computer Hardware, Call Centers, Active Directory, Windows, Windows Xp, Telecommunications.

Who are Bret Burns's colleagues?

Bret Burns's colleagues are Priyanshu Tomer, Elodie Mendola, Barbara Zaccone, Bernardo Abraham Juárez Santana, Rajesh T, Shintaro Watanabe, Raymond Fick.

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