Focused on Liquid Volumetric software development for self-propelled sprayers.

Responsible for Chassis/Powertrain software systems definition.• Define & document software systems artifacts including functional requirements, interfaces & diagnostics for software development teams.• Own the setup & maintenance of software options in software factory programming tools for production builds. • Facilitate resolution of escalated software issues found by PV&V, Customer Support and factory personnel.• Assist development team and perform scrum master duties as needed.

Worked on Chassis/Powertrain software development for self-propelled sprayers.• Facilitated backlog refinement, sprint planning, daily scrum, retrospectives & other Agile ceremonies filling both Product Owner & Scrum Master roles.• Led the alignment of program goals with development teams & routinely communicated status updates to stakeholders.• Coordinated feature development and managed dependencies using the scrum of scrums framework. 3 dispersed software development teams or approximately 25 engineers.• Managed the product backlog & budget point allocations for Agile software development teams across 8 different software programs and numerous stakeholders.• Collaborated with cross functional teams located in Mexico, India, Germany & the U.S. while working on various programs.• Wrote & accepted user stories to ensure the software requirements are satisfied and removed impediments to the team.

• Primary analytics contact for customer support. Analyzed data & communicated findings to assist customer support & product teams in making decisions. Develop metrics and visualizations using BI tools, Cloud Technologies, Tableau, & Qlikview.• Led initiative utilizing analytics to identify product issues & proactively provide solutions to users. Established business cases, backlog, developed code, testing & released product to production.• Delivered formal presentations to senior level directors regarding quarterly business reviews of analytics projects.• Focus on product feedback & analytics for ISG Digital Solutions to develop a deep customer understanding of how products (websites & mobile apps) are being utilized.

• Proactively supported Crop Sensing & Ag Service Provider solutions. Technologies ranged from websites, mobile apps, embedded software, sensors & telematics devices. • Developed support plans ensuring necessary diagnostics, tools, training & processes were in place for customers & support staff at product launch.• Partnered with technical authors to create product owner’s manuals, installation instructions, web-based help & troubleshooting guides.• Represented the company at trade shows and training events.

• Oversaw customer service rep performance under the team supervisor.• Maintained the software team support schedule.• Provided training, documentation & resources to the team for resolving software issues.• Performed case/call audits to ensure quality & provided coaching to continuously improve.• Resolved customer issues escalated beyond front line support.• Interviewed prospective applicants for new customer service representative positions. • Mentored less seasoned staff.

• Provided time sensitive phone & email support troubleshooting technical issues with precision agriculture products.

• Provided phone and email support to customers on precision agriculture products.