Bret Pothier Email & Phone Number

Saint John, New Brunswick, Canada

Saint John, New Brunswick, Canada

Starting a new adventure!

Saint John, New Brunswick, Canada

• Primary focal for data collection, warehousing, management and reporting for revenue, forecasting, agent activity, telephony statistics and ad-hoc reporting and analysis• Primary resource for local analysts to develop, improve, update and maintain reporting databases, dashboards and processes as well as mentor in tool usage and best practices• Collaboration with Senior Leadership, IT and local management to capture requirements and help develop new reporting solutions or streamline existing processes• Support 10+ virtual machines with apps for 3 client-facing live demonstration rooms•Create, Administer, and Maintain MS access databases and associated reporting•Set up and train new users on the databases and reporting tools under my management

Saint John Nb

• Administer Siebel 8 production and a test UI environments for 350+ users across 2 call centers including LOVs, products, views PDQs etc• Cognos 10 Administrator and Reportstudio developer• Primary focal for development and environment support teams to test and implement changes through testing and into the production environments• Administer Oracle CRM on Demand Application for a team of 20 users• Administer SalesForce.com Application for team of 90 users

Saint John Nb

• Manage XNAIS Production Support to ensure daily availability of Siebel to 350+ users in 2 call centers• Manage XNAIS Tier 2 helpdesk with 90+% ticket closure rate year over year• Manage US Managed Services Tier 2 helpdesk with 90+% ticket closure rate year over year for 1000+ field sites• Manage all XNAIS data feeds and day to day activities related to interfaces and monitoring of the production environment• Manage all patch/upgrade releases through planning, prioritization, testing, and deployment phases through to production environment• Work with vendors to ensure delivery of inputs, to prioritize work efforts and prepare, test and deploy issue resolutions

Saint John Nb

• Primary focal for XNAIS Tier 2 helpdesk escalations for 350+ users in 2 call centers with 90+% ticket closure rate year over year• Generate daily reports ensuring all data feeds and extracts processed successfully and the production environment is fully operational• Schedule, co-ordinate and execute updates, patch fixes and campaigns in testing and production environments

Completed The 2 Year Advertising & Marketing Program

Completed First Year Of The Bachelor Of Arts Program At The Saint John Campus

Highschool Diploma