Bret Smith Email & Phone Number

Denver, Co, Us

Denver Metropolitan Area

I direct and advise financial institutions, credit unions, and banking clients on business technology strategies, special projects, and highly complex IT programs that mitigate risk, maintain compliance, and achieve operational goals.I also liaise with C-Suite executives, including CFOs and CTOs, IT leaders, and other client representatives to provide IT consulting services while serving as third-party IT services for day-to-day technology, system, and security needs.By leveraging a solutions-based approach to IT consulting, I’ve developed effective relationships with stakeholders while establishing and tracking performance metrics and KPIs that have helped us provide a higher level of service. Finally, I’m collaborating with the executive leadership team to develop success road maps, implement process improvements, and implement solutions that streamline workflows and alleviate challenges indicated in customer feedback.

Castle Pines, Colorado

Evaluated and analyzed the day-to-day activities of the company to ensure it was performing efficiently and effectively. Documented processes and procedures to manage projects, process orders to hire three additional team members increasing monthly revenue by 250% by offering additional products and services. Provided KPI metrics monthly to ensure strategic roadmap was being followed. Established marketing strategy through social media, online advertising, and key referral sources increasing new and prospecting clients by 400%.

Denver, Colorado, United States

I assumed top-line ownership of a portfolio of 75 enterprise clients while spearheading the post-acquisition transition of First Western Services IT operations into the FIS framework. I direct and advise financial institutions, credit unions, and banking clients on business technology strategies, special projects, and highly complex IT programs that mitigate risk, maintain compliance, and achieve operational goals.I also liaise with C-Suite executives, including CFOs and CTOs, IT leaders, and other client representatives to provide IT consulting services while serving as third-party IT services for day-to-day technology, system, and security needs.By leveraging a solutions-based approach to IT consulting, I’ve developed effective relationships with stakeholders while establishing and tracking performance metrics and KPIs that have helped us provide a higher level of service. I lead a cross-functional team of 11 engineers, technical support, and customer service professionals supporting implementations, escalations, and training over 1,200 users across 14 client accounts throughout the Mountain West. I also oversee business and technology reviews to understand strategic direction, promote company products and services, and direct implementations, migrations, and deployments aligned with established goals. Finally, I’m continually collaborating with the executive leadership team to develop success road maps, implement process improvements, and implement solutions that streamline workflows and alleviate challenges indicated in customer feedback.

Denver, Co

I led a team of five IT professionals responsible for coordinating vendors and consultants to manage, upgrade, and maintain the company’s corporate infrastructure used by nearly 300 associates in 13 geographically diverse offices. I sourced, hired, trained, and managed the team’s schedule, performance review, workflow, and project assignments while managing control processes for all major and minor changes to enterprise systems and infrastructure. I also served as the lead risk management administrator, reporting all potential vulnerabilities and cybersecurity issues while establishing remediation plans and upgrades to eliminate possible business impacts.At a project level, I steered digital transformation and system upgrades to investment management applications, storage solutions, exchange, domain, and Citrix platforms.

Denver, Co

I led a team of five IT professionals responsible for coordinating vendors and consultants to manage, upgrade, and maintain the company’s corporate infrastructure used by nearly 300 associates in 13 geographically diverse offices. I sourced, hired, trained, and managed the team’s schedule, performance review, workflow, and project assignments while managing control processes for all major and minor changes to enterprise systems and infrastructure. I also served as the lead risk management administrator, reporting all potential vulnerabilities and cybersecurity issues while establishing remediation plans and upgrades to eliminate possible business impacts.At a project level, I steered digital transformation and system upgrades to investment management applications, storage solutions, exchange, domain, and Citrix platforms

Highlands Ranch, Co

Managed and supported 8 offices and 90 remote and local employees in a fast paced mortgage environment.

Golden, Co

Managed morning daily operations that include posting transactions, importing and exporting files, and troubleshooting errors. Researched and resolved system requests and system administration providing desktop hardware and software support.

Denver, Co

Served as the primary help desk support in a 200 user environment. Resolved technical issues surrounding windows operating systems, office, email, Internet, network access and hardware.

Associates, Network Systems And Administration

Associates, Business Administration