Bret Thomas Email & Phone Number

Dalton, Ga

Us

Atlanta, Ga, Us

-Deliver comprehensive KPI reports in Power BI and Excel, enhancing operational metrics, scorecards, and visual dashboards for recurring departmental meetings-Assisted in setting up office IT infrastructure including printers, phones, and server switches, as well as ensuring proper backups were in place-Ensure optimal performance of Salesforce systems and products-Update and configure Salesforce systems for optimized workflow-Modify existing databases and database management systems and implement the needed changes-Maintain the sales cloud, as well as build custom user reports and dashboards-Complete unanticipated special projects and Ad hoc reporting with precision and creativity-Work with senior management, technical, and client teams to determine data requirements, business data implementation approaches, best practices for advanced data manipulation, storage, and analysis strategies

Atlanta, Ga, Us

-Facilitated all operations of eCommerce involving but not limited to product sales, site design, customer service, inventory and order management, and fraud detection.-Built 50+ consumer-facing email campaigns for an audience of 200,000+ consumers each-Led the maintenance, regionalization, and optimization of the main company website, eCommerce sites, various microsites, and all site variants for the US and Canada (English and French) including: • triumphmotorcycles.com (US & CA variants) • eCommerce site shop.triumphmotorcycles.com (all variants)• triumphontour.com• triumphchampions.com• triumphnorthamericapress.com• triumphrider.com• jointriumphnow.com• fortheadventure.com• other internal-only network websites-Strategized new, bi-annual clothing and accessory product launches and execution as well as inventory management within a digital eCommerce environment -Executed daily corporate communications to dealer network regarding motorcycle sales, service, warranty, public relations, marketing, promotions, events, etc.-Researched and presented WoW and YoY website trends and data via Google Analytics-Staffed regional and national events as a knowledgeable, engaging corporate representative-Performed Ad hoc marketing activities including remote working via Microsoft Teams, creating in-store product display cards for the national dealer network, Photoshop, created multiple 30+ page internal guides on systems and procedures, fulfilled customer service issues via Salesforce, and submitted tickets via the JIRA platform.

In this role, my core objectives centered around training new Medicaid Eligibility Processors through the State of South Carolina's Medicaid processes and procedures:-Instructed and trained new and seasoned eligibility workers regarding Medicaid policies and procedures. Training included a combination of E-Learning, one-on-one classroom-style instruction, and large office group training sessions-Developed a logistical Microsoft Excel calculator that is now being used by all Medicaid Eligibility Workers across the state of SC-Updated all course materials for each category of Medicaid to be used by instructors as well as Trainees state-wide

I was responsible for the operation and automation of B2B operations, social media, campaign management, and new client acquisition. The focus of this business venture was to aid local small businesses in managing their online and social media presence.

Eskilstuna, Se

In this role, my core objectives involved the cross-function and facilitation of Commercial and Sales Support efforts.-Presented a sales overview for all active and prospective clients as well as tour groups that visited our North American sales headquarters. In total, I led 60+ presentations.-Provided analysis utilizing Excel and PowerPoint as well as the creation of sales presentations for active and prospective client's fleets for the only Field Product Sales Manager.-Created a detailed operations manual currently used by Case Handlers to streamline the operation of the software-as-a-service called ActiveCare Direct.-Carried out in-person and online trainings to help Volvo CE Dealers better understand Volvo's Telematics Solutions, the financial and operational impact in real-time numbers, and the end-value to their customers.Throughout my time with the department, I aided in maintaining our 100% sales retention rate with key account clients. I also helped launch the service from a pilot program into a commercially delivered and marketed product for all of North America.

Eskilstuna, Se

My primary objective was to manage machine error code and alarm cases for 2500+ Volvo machines utilizing and developing a pilot software service called ActiveCare Direct. -Supported all Volvo CE's 35 dealers and numerous customers with diagnostics and repair details for their Volvo fleet. -Maintained a working relationship with the dealer's service managers and other service personnel.-Aided in the analysis of trend history for our closed case solutions as well as active alarms and error codes.Throughout my time with the department, I aided with the 100% key account retention rate for buying back into the service and consultancy.

Eskilstuna, Se

In this role, I heavily used mapping software to create visual aids that supported the department.-Created heat map reports used for strategic planning for dealer's sales personnel. -Developed a Microsoft Excel dashboard that showed monetary incentives for qualified dealers in real-time based on their sales statistics. -Assembled dealer market performance analyses presentations based on units sold in the market category as needed.A challenge that I faced stemmed from the limitations of the mapping software. The program constantly crashed and I lost work multiple times. I then quickly and efficiently recreated my lost files to meet deadlines. I took it upon myself to compile a presentation of my top five suggestions for higher quality programs at an affordable cost.

Mooresville, Nc, Us

-My positions with the company included a Seasonal Day Stocker, Customer Service Associate II as a front-end cashier and customer service, Customer Service Associate III for the flooring department, then lastly within the combined Tools & Hardware department. -As a CSA II- Front End, I was responsible for operating the ECR system for transactions, providing excellent customer service, practicing L&P processes, adhering to company customer retention and credit policies, and fulfilling the needs of the Customer Service & Returns desk.-As a CSA III, I had the opportunity to staff the Flooring and Tools & Hardware department. My responsibilities included extensive product knowledge in the departments, working with the Installed Sales department by promoting Flooring installations, promoting Lowe's customer retention programs, and providing exceptional customer service.-I was also responsible for adjacent departments when needed such as Electrical, Appliances, Paint, Inside and Outside Lawn/Garden, Loader, Assembler, Unload team, and Plumbing.

Bachelor Of Science In Business Administration, Entrepreneurship & Marketing

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies

High School Diploma