Bret Britton Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas, United States

- Lead a team of 5 Asia-based Customer Quality Engineers that interface directly with customer manufacturing sites across multiple countries- Create new workflows to optimize handling of return product analysis internationally- Ensure a collaborative and inclusive workplace in a multicultural environment- Provide an effective customer escalation path for critical issues- Maintain direct customer ownership of high priority issue resolution- Collaborate with middle and upper management across functions to improve existing processes or define new ones as needed- Drive multi-functional teams to solve quality issues collaboratively and effectively during the product development, production ramp, and high-volume manufacturing phases

Austin, Texas Area

- Identified and nurtured key relationships across multiple customer teams including supplier quality, reliability, design and manufacturing- Achieved record low cycle times for closure of customer issues through collaboration across all required Cirrus internal and supplier teams with a focus on root cause analysis and recurrence prevention- Leveraged semiconductor manufacturing, analog circuit design and technical sales experience to communicate issue details effectively across varied audiences- Negotiated actionable requirements to advance long-term customer quality initiatives

Austin, Texas Area

- Collaborated with teams, including local NI Account Managers, technical experts, and partners to provide semiconductor and consumer electronics customers with technical solutions in control, test, and measurement- Ensured successful NI integration for long-term customer benefit- Developed new relationships and grew new business in strategic or enterprise accounts- Provided feedback to internal teams including operations and marketing for how we could better serve our customers and align with their business needs

Austin, Texas Area

- Found, managed and grew accounts in multi-state territory - IA, IN, IL, MI, NE, OH- Identified higher potential accounts and industries that warranted specialized account management- Delivered customized solutions across diverse industries including consumer electronics, agricultural machinery and automated test- Provided in-depth application consultation and ensured customer success in using National Instruments hardware and software- Maintained sales contacts, accounts and opportunities using Salesforce.com- Taught sales skills training sessions for new sellers in lead qualification and opportunity management roles

Austin, Texas Area

- Developed new sellers via call shadowing, assessment and consultation with senior sales management- Revised training materials and led sessions on sales skills including crafting customer-centric value statements, identifying implicit and explicit needs and responding to resistance- Consulted with marketing and business operations teams around CRM best practices and sales process optimization- Positioned other sales and support roles or programs to gain customer commitments- Maintained sales contacts, accounts and leads using Salesforce.com

Austin, Tx

- Managed hardware projects to aggressive timelines and strict budgets- Championed reconfigurable designs, reducing development and production costs- Interfaced with marketing teams, sales personnel and customers to develop product roadmaps that addressed existing and potential markets- Trained teammates on details of semiconductor manufacturing and customer concerns in this market- Supervised technicians, including work assignments, training and performance reviews

Metz, France

- Prepared course materials, gave lectures and supervised laboratory sessions for two undergraduate courses in microelectronics at the Metz, France campus of the Georgia Institute of Technology

Austin, Tx

- Analyzed and approved changes to the flash memory manufacturing process- Assembled and managed a fault detection and classification team to track down quality issues at the machine level for photolithography, chemical vapor deposition, and both dry and wet etch processes- Developed training plans and certified over 500 people in the integration of comprehensive production control and monitoring systems- Tested software revisions and debugged new features of proprietary software- Identified defect sources and implemented countermeasures to achieve record yield results- Created and revised inspection recipes to detect and classify defects on silicon wafers using dark field, bright field and electron beam inspection equipment

Storrs, Ct

- Developed MATLAB programs that utilized genetic algorithms to design nanoscale optical elements- Generated and presented a new design for a subwavelength waveguide polarizer as part of a National Science Foundation funded undergraduate research program

Master Of Business Administration - Mba

Master Of Science, Electrical Engineering

Bachelor Of Science, Electrical Engineering

Germanistik

- Participated in an exchange program between Purdue University and Albert-Ludwigs-Universitaet Freiburg - Completed courses.