Led selection, development, and enhancement of CRM, customer portals, and all internally used software with $1.6M budget for leader in workload automation. Guided Salesforce implementation to optimize sales and support lifecycles and achieve strategic goals. Configured internal tools and associated processes to maximize usability and ensure consistency. Oversaw Salesforce reporting for sales, marketing, and support.Top Achievements▪️ Influenced owners to transition from open-source CRM and customer portal to Salesforce—ensured seamless execution for users▪️ Implemented Salesforce globally for 125 users and 2.5k customers▪️ Migrated 10k+ support cases into CRM; 1k+ release files to support portal; and 40k+ development work tickets to Jira▪️ Developed and presented 20+ Salesforce training sessions for internal and external customers▪️ Implemented push and pull reporting in Salesforce for company owners and finance, reducing compilation time from days to minutesKey Accolades▪️ Delivered on promise that revenue will not drop from before to after Salesforce, in fact, zero dip in transaction close time, renewals, and new business sales▪️ Increased internal usage of CRM 50%, from 80 to 120▪️ Created reports and dashboards in Salesforce for Sales and Support, reducing generation time from ‘people and hours’ to instantaneous▪️ Designed and implemented Contract review process, reducing internal processing time by more than 50% and lost request by 75%

Directed operational planning for coding conference including sponsor acquisition, venue selection, and booking speakers with team of 30+ for event with 800+ attendees and 100 sessions. Built partnerships with 50+ tech-related user groups to promote event and attract speakers. ▪️ Delivered 300% increase in paid attendee registrations and secured $400K in conference sponsorships▪️ Generated 2x number of presentation proposals from previous year▪️ Grew partnerships by 2x from previous year

Delivered strategic leadership as Scrum master and coach for 7 teams of 45 members overseeing web and mobile applications for grocery chain. Enhanced team and cross-functional communications by creating information radiators. Mentored product team on backlog creation and maintenance with guidance on using backlog to forecast project and program completion. ▪️ Achieved 50% increase in overall program velocity▪️ Increased individual team velocity from 25% to 100% by coaching teams on principles and practices to ensure plan reliability

Led execution of 25+ projects with budgets of up to $8M and development team of up to 25 members. Coached and mentored leadership team on resource allocation and productivity optimization. Guided teams through adoption of Scrum practices and processes. Recognized as subject matter expert on SAFe best practices and mentor to internal change agents.

Led Scrum training and website and technical platform upgrade project with $5M budget and team of 70+. Coached teams throughout project sprint, ensured effective communication with onshore and offshore team members, and optimized daily stand-ups.▪️ Delivered 5-year program plan for full rewrite of technical platform and customer-facing website for largest P&C and auto insurer

Program Manager, 8/2010 – 11/2011Sr. Project Manager, 7/2008 – 10/2010Oversaw program management, business strategy development, and web platform development with team of 45 for software firm specializing in local search directories. Directed project design, planning, and implementation to bring European local search companies to forefront of market.▪️ Achieved 50% increase in new feature development and 75% reduction in defects by implementing Scrum across program▪️ Decreased development costs by 15% while increasing technical capabilities and revenue for clients▪️ Increased site traffic and unique visits by 20%