Bret Dover Email & Phone Number

Dallas, Texas, United States

Coordinating vendors to install the appropriate IT equipment for new restaurantsConfiguring and shipping equipment to new restaurants for needed equipmentHelping design system of restaurant openings to make a simple step-by-step flow of what a restaurant needs and when they need it for a successful opening

Dallas, Texas, United States

Promoted through 3 positions within 1 year through showing initiative in my roles, moving from store level employee into mid-tier corporate positionManaged 120+ store openings, collaborating with multiple departmentsCreated automated systems to track multiple openings' progress to help track when to start initiating communication about certain IT steps in the processCommunicated across multiple departments (within HQ and throughout Franchisee departments)Communicated and coordinated with multiple vendors to ensure each store had their technology systems properly delivered, installed and tested before opening

Buff City Soap Corporate

Helped maintain store operations on the technology levelMaintained backend and front-end support for the Revel Point of SaleDeveloped and improved menu set up for Revel Point of SaleWorked with a variety of franchisees and their associates to help improve their store operations on a technical level

Buff City Soap Park Cities

Created various soap products in a retail envirnoment. Working alongside other soap makers in helping maintain store operations and increasing sales. Worked with a variety of guests running soap making activities such as bath bomb parties and soap making parties.

Rockwall, Texas

Created User Interface Prototype for proprietary Software using Adobe XDCollaborated with the Back-End Developer to implement the interface

Dallas/Fort Worth Area

Managed deployment and mobile support of officer's mobile devices including laptops iPads and iPhonesWorked Help Desk Ticket queue providing our team with varying reports such as number of tickets per day, time to completion tickets and other reportsTrained another Help Desk member to do all relative Help Desk Technician tasks

3100 Carlisle St Apt 2111 Dallas, Tx 75204

Designed, implemented and lead development of a mobile gameLaunched a mobile title, "Blitz Ball!" on the Google Play store and the iOS App Store (Now known as ReBounce)Developed gameplay system where the game progressively changes as the player continues to play to raise the difficulty

Plano

Completed my Thesis using the Skyrim Creation Kit. Used the Creation Kit's various systems including Quests, Quest Stages, Dialog Views and Papyrus scripting to track player behavior to provide exceptional gameplay experiences tailored to the player.

Plano, Texas, United States

Attended SMU Guildhall's Masters Program in Game Development with a Specialization in Level DesignStudied and practiced the fundamentals of Game Design at a high level and also at various disciplines such as Level Design, Game Design, Systems Design and moreCreated three unique games on teams varying from 5 developers up to 16 developers of various disciplines to come out with a fully polished game experience

Coordinated, diagnosed and troubleshooted incoming employee calls. - Provides support services to employees and clients with technical problems involving desktop, laptop or network services for employees working on-site and remote. Provided timely resolution of problems or escalation on behalf of customer (employees) to appropriate technical personnel (if necessary). Provided case status updates to management and end-users. Supports and maintains effective relationships with users. Developed, documented, and implemented standard operating procedures and customer service guidelines.

I edited various types of video ranging from interviews with coaches at LCU to recording and editing profile videos of multiple sports' teams at LCU. I also worked on a weekly sports news show called ChapChat that used various editing techniques such as overlays and lower thirds to display information as well as creating my own original displays for the scoreboards as the sports caster talked about the events that were being displayed.

My main duty as a Computer Technician at LCU was working on students' and Faculty's computers. Most of the troubleshooting included virus removal, reformatting the various laptops and desktops while saving the users information safely, and helping with other issues across campus. During my time at the ChapDesk, the name of the IT department at LCU, I also took phone calls from users that were having trouble with various issues on and off campus, and either fixed the problem over the phone or took down the users information, and their issue then passing it off to other specialists of our department such as our Network Specialist or other specialists that were currently working there full-time.

Master'S Degree, Game Design With A Specialization In Level Design, 3.65

Built three main games from scratch with various teams. Built multiple levels in various game engines such as UDK, UT3, Creation Kit.

Bachelor Of Arts (B.A.), Digital Media Arts, 3.7